blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
|
Post by blindmansam on Feb 14, 2007 20:14:28 GMT 1
How many advisor's are actually sitting on a pile of cheques, and deliberately or otherwise delaying their commission? Not many I'll wager. The more likely reason for aged debt, will rest firmly on Hillarys shoulders. As in outstanding DOR's, parts missing, blinds missing, and invoices missing. "In order to tackle this problem a number of initiatives should be put in place." Manufacturing staff, check that the blind and all the parts necessary for the successful fitting of said blind are in the box and working properly. We can call this "Double check fortnight" and it will speed up payments. Dispatch staff will communicate effectively with other departments in the company. They will endeavor to make sure ALL blinds on a particular order are on the right van and delivered to the correct advisor. Making extra special efforts to fulfill promised courier deliveries at promised times, to ensure swift remedy of mistakes. We can call this "extra effort fortnight" and it will speed up payments. Accounts staff produce one coherent (no minus amounts) invoice per order, to arrive with the blinds to be fitted. We can call this "prompt and legible fortnight" and it will speed up payment. The list goes on. "it would help if you could make these outstanding payments as soon as possible." May I suggest the following dialogue, to fulfill the above request. "Dear Mrs Smith (insert your own customer name here) please can you pay for your vertical (insert your own blind type here) blinds in full now. I know the headrails ( insert your own missing components) have been lost for four weeks( insert your own time period) and you have not actually got the benefit of the blinds yet, but Hillarys do not like debts to be over 30 days." This will produce a positive and helpful response. A super post dibsdobs , makes perfect sense to every one in the world apart from those resident at COLWICK ! |
|
|
|
Post by gloryboy on Feb 14, 2007 20:42:37 GMT 1
How many advisor's are actually sitting on a pile of cheques, and deliberately or otherwise delaying their commission? Not many I'll wager. The more likely reason for aged debt, will rest firmly on Hillarys shoulders. As in outstanding DOR's, parts missing, blinds missing, and invoices missing. "In order to tackle this problem a number of initiatives should be put in place." Manufacturing staff, check that the blind and all the parts necessary for the successful fitting of said blind are in the box and working properly. We can call this "Double check fortnight" and it will speed up payments. Dispatch staff will communicate effectively with other departments in the company. They will endeavor to make sure ALL blinds on a particular order are on the right van and delivered to the correct advisor. Making extra special efforts to fulfill promised courier deliveries at promised times, to ensure swift remedy of mistakes. We can call this "extra effort fortnight" and it will speed up payments. Accounts staff produce one coherent (no minus amounts) invoice per order, to arrive with the blinds to be fitted. We can call this "prompt and legible fortnight" and it will speed up payment. The list goes on. "it would help if you could make these outstanding payments as soon as possible." May I suggest the following dialogue, to fulfill the above request. "Dear Mrs Smith (insert your own customer name here) please can you pay for your vertical (insert your own blind type here) blinds in full now. I know the headrails ( insert your own missing components) have been lost for four weeks( insert your own time period) and you have not actually got the benefit of the blinds yet, but Hillarys do not like debts to be over 30 days." This will produce a positive and helpful response. A super post dibsdobs , makes perfect sense to every one in the world apart from those resident at COLWICK ! i agree  |
|
|
|
Post by RED on Feb 14, 2007 21:38:35 GMT 1
Great posting Dibsdobs. Tells it like it really is. Its not us, Its them.
I have one order I fitted in November, she paid cash. I have the cash but no invoice. I have asked 3 times for an invoice, still nothing. I am damned if I am sending the cash in with out the invoice as I will never get my commission so here it sits on my desk and will until I get the invoice. I have 23 invoices in front of me right now all with negative balances printed by them. All have been paid to the correct amount and how much commission do I get. Just the bit from the deposits they paid. More time consuming telephone calls await me.
And I thought computers were supposed to make life a lot easier. Whoever suggested that wants hanging.
Red
|
|
|
|
Post by russell on Feb 14, 2007 22:22:56 GMT 1
How many advisor's are actually sitting on a pile of cheques, and deliberately or otherwise delaying their commission? Not many I'll wager. The more likely reason for aged debt, will rest firmly on Hillarys shoulders. As in outstanding DOR's, parts missing, blinds missing, and invoices missing. "In order to tackle this problem a number of initiatives should be put in place." Manufacturing staff, check that the blind and all the parts necessary for the successful fitting of said blind are in the box and working properly. We can call this "Double check fortnight" and it will speed up payments. Dispatch staff will communicate effectively with other departments in the company. They will endeavor to make sure ALL blinds on a particular order are on the right van and delivered to the correct advisor. Making extra special efforts to fulfill promised courier deliveries at promised times, to ensure swift remedy of mistakes. We can call this "extra effort fortnight" and it will speed up payments. Accounts staff produce one coherent (no minus amounts) invoice per order, to arrive with the blinds to be fitted. We can call this "prompt and legible fortnight" and it will speed up payment. The list goes on. "it would help if you could make these outstanding payments as soon as possible." May I suggest the following dialogue, to fulfill the above request. "Dear Mrs Smith (insert your own customer name here) please can you pay for your vertical (insert your own blind type here) blinds in full now. I know the headrails ( insert your own missing components) have been lost for four weeks( insert your own time period) and you have not actually got the benefit of the blinds yet, but Hillarys do not like debts to be over 30 days." This will produce a positive and helpful response. Also agree great post ! and as I spent half a hour on the phone today trying too remember invoices from over a year ago with my credit controller ITS ALL ONE SIDED we must prove payment too them but they will not give me copy invoices  |
|
|
|
Post by russell on Feb 14, 2007 22:26:29 GMT 1
Great posting Dibsdobs. Tells it like it really is. Its not us, Its them. I have one order I fitted in November, she paid cash. I have the cash but no invoice. I have asked 3 times for an invoice, still nothing. I am damned if I am sending the cash in with out the invoice as I will never get my commission so here it sits on my desk and will until I get the invoice. I have 23 invoices in front of me right now all with negative balances printed by them. All have been paid to the correct amount and how much commission do I get. Just the bit from the deposits they paid. More time consuming telephone calls await me. And I thought computers were supposed to make life a lot easier. Whoever suggested that wants hanging. Red Same here red I also refused too bank cash without a invoice as I know I wont get commission was told "we are having problems producing invoices" oh thats new news not,so I refuse too pay it in and am told I will go on commission stop  |
|
blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
|
Post by blindmansam on Feb 15, 2007 0:07:47 GMT 1
Please be aware postings from THIS site are being used (copy and pasted) on the Official sillarys site .
The post from dibsdobs is the recent one . A very relevant and useful piece for the Hillary's people to read , BUT should contributors be doing this perhaps without permission from the originator?
Just a thought ! But we should all be careful. Mustn't overstep the mark and cause upset at Colwick Towers.
|
|
|
|
Post by owl on Feb 15, 2007 1:38:08 GMT 1
How many advisor's are actually sitting on a pile of cheques, and deliberately or otherwise delaying their commission? Not many I'll wager. The more likely reason for aged debt, will rest firmly on Hillarys shoulders. As in outstanding DOR's, parts missing, blinds missing, and invoices missing. "In order to tackle this problem a number of initiatives should be put in place." Manufacturing staff, check that the blind and all the parts necessary for the successful fitting of said blind are in the box and working properly. We can call this "Double check fortnight" and it will speed up payments. Dispatch staff will communicate effectively with other departments in the company. They will endeavor to make sure ALL blinds on a particular order are on the right van and delivered to the correct advisor. Making extra special efforts to fulfill promised courier deliveries at promised times, to ensure swift remedy of mistakes. We can call this "extra effort fortnight" and it will speed up payments. Accounts staff produce one coherent (no minus amounts) invoice per order, to arrive with the blinds to be fitted. We can call this "prompt and legible fortnight" and it will speed up payment. The list goes on. "it would help if you could make these outstanding payments as soon as possible." May I suggest the following dialogue, to fulfill the above request. "Dear Mrs Smith (insert your own customer name here) please can you pay for your vertical (insert your own blind type here) blinds in full now. I know the headrails ( insert your own missing components) have been lost for four weeks( insert your own time period) and you have not actually got the benefit of the blinds yet, but Hillarys do not like debts to be over 30 days." This will produce a positive and helpful response. Excellent accurate post.   By the way, has anyone ever actually got through to dispatch and spoken to them. Seems to be like secret service. |
|
|
|
Post by saxman on Feb 15, 2007 1:57:27 GMT 1
[/quote]By the way, has anyone ever actually got through to dispatch and spoken to them. Seems to be like secret service.[/quote]
01914 198441
that is the number for jean hawkins, washington despatch head honcho....
so glad i dont do hillarys anymore. ;D
|
|
|
|
Post by phugly on Feb 15, 2007 10:09:57 GMT 1
Please be aware postings from THIS site are being used (copy and pasted) on the Official sillarys site . The post from dibsdobs is the recent one . A very relevant and useful piece for the Hillary's people to read , BUT should contributors be doing this perhaps without permission from the originator? Just a thought ! But we should all be careful. Mustn't overstep the mark and cause upset at Colwick Towers. While I agree that postings should not be used without the originators permission perhaps the originators should place their posts on there. Won't guarantee that anything will be done about it but at least they are obliged to read it |
|
|
|
Post by Blind Scout on Feb 15, 2007 11:31:05 GMT 1
While not yet tried the official site, I have noticed that I didn't have to logon here. Something changed? Can Guests now leave messages.
Mmmm. Thinks I will logoff and try.
|
|
|
|
Post by guest spy on Feb 15, 2007 11:33:24 GMT 1
While not yet tried the official site, I have noticed that I didn't have to logon here. Something changed? Can Guests now leave messages. Mmmm. Thinks I will logoff and try. Now logged off and replying to my own post. Now to send and see what happens. |
|
|
|
Post by inkjet on Feb 16, 2007 7:48:23 GMT 1
While not yet tried the official site, I have noticed that I didn't have to logon here. Something changed? Can Guests now leave messages. Mmmm. Thinks I will logoff and try. Has your computer remembered who you are. Ive got this site set in my Favourites just one click etc. If I had to remember passwords etc or even the name of the site I would not be able to post. I can only gain access from one of my computers as I have no idea what the password is and the url does not flow for me. |
|
|
|
Post by inkjet on Feb 16, 2007 8:05:19 GMT 1
I left the company as I flt on two occasions I was asked to pay for blinds that had been paid for already on Sam.
Or cash paid into post office..This happened last year.
Up until then I never had a problem like this and to be honest Felt as if I had been robbed.
The problem was I did not keep a log of my payments to Head Office. but conversely Head Office had no way of tracing payments from post office or back tracking sam or white invoices sent in with cheques.
Also these alleged non payments did not come to light until about six months after I thought everything was done and dusted
If you are now getting weekly or monthly statements which you can understand, at least you should be able to keep an eye on situation.
I think you should have a dedicated person to sort out DORS and some times talk to customers when things have gone adrift.
After all you live your lives going from one house to another house to another house for up to 12 hours a day.
|
|
|
|
Post by Blind Scout on Feb 17, 2007 3:00:45 GMT 1
While not yet tried the official site, I have noticed that I didn't have to logon here. Something changed? Can Guests now leave messages. Mmmm. Thinks I will logoff and try. Has your computer remembered who you are. Ive got this site set in my Favourites just one click etc. If I had to remember passwords etc or even the name of the site I would not be able to post. I can only gain access from one of my computers as I have no idea what the password is and the url does not flow for me. Similarly, but I am set to logoff after x hours, but I logoff when I finish. The header was showing "Guest", and after trying to send a message, the system asked for a name, and a security code appeared in a box to be typed in. I signed on as Guest Spy. However, after 2 days of noticing I didn't have to logon, I see tonight it was back to normal, and I had to login. |
|
