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Post by phugly on May 19, 2006 11:32:57 GMT 1
I have it on very good authority that RK is pushing FSMs to squeeze as much extra availability from us as they can over the next few weeks
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reginald
Junior Member
agent 27 years
Posts: 70
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Post by reginald on May 19, 2006 12:30:52 GMT 1
why would they want extra availibilty, I have availibility for 35 sales calls every week and I have NEVER had a full week . This week I have got 12 leads so once again why are they pushing for more availibility?  ?? |
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Post by RED on May 19, 2006 12:37:21 GMT 1
why would they want extra availibilty, I have availibility for 35 sales calls every week and I have NEVER had a full week . This week I have got 12 leads so once again why are they pushing for more availibility? ?? I have had customers booked in 2 or 3 weeks ahead when I have had the availability in my dairy. When I have asked the customer why they did not want an earlier appointment they have said, It was the only one offered to me. Sometimes there genuinely is not a convenient place to put customers in our diary so why dont CLG staff use a little common sense and ring us to see if we can get them in somewhere. I have had the odd one do just this and have thanked them for their common sense approach and have always got the appointment. This should be standard practice. Red |
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Post by phugly on May 19, 2006 19:35:09 GMT 1
Had one today, customer was let down by another advisor, please could I fit her in next tuesday, She couldnt put her in my diary cos I only had 2 slots left due to a 6 slotter. Because she asked so nicely I told her of course I'd do it.
Cindy was her name (still is probably ;D ;D ;D)
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Post by kakalanka on May 19, 2006 19:53:08 GMT 1
Off to the pub............................8 slots, increased availabilty if required.
Cheers to you all.
kakalanka
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Post by grumperbear on May 20, 2006 15:55:27 GMT 1
lf they want extra availabilityand they put it in, and if they do not use that extra availability then they should be charged for having you on standby and not using you. £20 should do for every un-used slot.
You are self-employed and they should pay for your services.
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