Clarification of New Payments & Charges

[BlindWizard]

Received letter re clarification and further explanation this morning.

So there we have it
1. We our responsible for the first £250 of a claim and Hillarys will decide if it's the type of claim we have to pay. This is a further cost to our business. Do you think this is fair ?
2. All other points will be clarified by a phone call from our FSM. This means there will be no clarification in writing of changes to our contractual terms. In the letter it says "The request was for a rewards system that was clear, open and reliable" - How can individual clarification to each advisor, verbally by individual FSMs with their own understanding be clear, open and reliable. What do you think ?

I personally think that the changes are an introduction of extra costs to the advisor and hardly resolves any issues raised at the January meeting. I'm told that most advisors are happy and pleased about these new changes and it's just a few more vocal advisors that are complaining. Is that right, is it just me ?

[russell]

clarification by word of mouth wont stand up ! wheres our new contract?
wheres my delivery
wheres my missing stuff on my delivery
wheres are my invoices
where are my at home mags
where are my leads
where are my savings on sam
where are my fsm meetings
why am i so bloody expensive on rollers

I ALSO HAVE TO PAY FOR COURSES PROMOTING HILLARYS SHUTTERS
ITS ONE WAY TRAFFIC TODAY I AM MAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[RED]

duncanh said:

Received letter re clarification and further explanation this morning.

So there we have it
1. We our responsible for the first £250 of a claim and Hillarys will decide if it's the type of claim we have to pay. This is a further cost to our business. Do you think this is fair ?
2. All other points will be clarified by a phone call from our FSM. This means there will be no clarification in writing of changes to our contractual terms. In the letter it says "The request was for a rewards system that was clear, open and reliable" - How can individual clarification to each advisor, verbally by individual FSMs with their own understanding be clear, open and reliable. What do you think ?

I personally think that the changes are an introduction of extra costs to the advisor and hardly resolves any issues raised at the January meeting. I'm told that most advisors are happy and pleased about these new changes and it's just a few more vocal advisors that are complaining. Is that right, is it just me ?

I have not received the letter yet, but is this what they perceive to be a reward system??
Don't do any damage and we wont take 250 quid off you
Do some damage and we take 250 quid.
At the rate my earnings are now one hit would wipe two weeks wages off me, So 2 in a month and I am working for absolute zero.

Red

[miss measure]

i wouldnt pi55 on them if they were on fire at the moment

[BlindWizard]

I believe this is an important issue, I meant to request that people keep this thread on topic otherwise we loose the consensus of opinion on this issue.

[blue movie man]

[russell]

to any h/o staff where are our new contracts i havent had one for 9 years

[pyramid]

Told by my FSM yesterday reason for changes not in writing is that they are interpreted in different ways by each adviser.
WELL MAKE THEM CLEAR AND UNAMBIGUOUS THEN.

[russell]

in a court of law that would be laughed out of the court
Strange perhaps the weekly mailers should be stopped then as we all interpret them differantly also tracking reports well we all know there useless maybe all corispondance should be stopped i know
SMOKE SIGNALS

[RED]

No good Russell.
You would not see the smoke for the fog that is surrounding Colwick.
Robin Hood is alive and kicking.

Red

[Blind Scout]

£250 for each claim, Ouch. That is over 1 weeks commission. Is it worth the risk. Although, to my knowledge, I have had 1 claim against me for plaster breaking off when drilling, in the last 10 years, will I be prepared to accept this financial burden.

They list:

Standing on toilet seats, sink or baths. - I agree seat and sinks, but there are more houses being built where the bath is under the window. So do we now refuse to fit.

Poor fitting of a blind. Can agree with that, to a degree, but had a customer who was 'in care' who pulled the whole blind down.

Using steps that mark floors. Well I use indoor steps, that are not used outside, but they may be contaminated by new concrete floors in new builds. So do we now have to carry 2 sets of steps. I have had customers putting down dust-sheets to protect the floor, but that gives a sliding issue, so under H & S shouldn't be used. So can't fit on wood/laminate floors then.

Dirty toolbox, fair do. But what about the "trolley" Hillary's are wanting to introduce. Leave it at the door to be nicked when attending the 3 4 99ers.

Damaging wallpaper. How do you drill through wallpaper without damaging it.

Breaking an ornament. Well I have broken 1, putting it back on the window, it slipped out of my hand. So the answer it seems is to adopt the carpet fitters rule.

"To fit the blinds, we must have the route from the front door and room, cleared of all ornaments, wooden floors, carpets, light fittings and a structural survey completed on the suitability of the intended fitting position to indemnify us against any possible damage caused by fixing of said blind.

Commission is falling, time is increasing, costs are rising, profitability? ... it just aint worth it.

This is not a reward package, it is designed to retain as much of our meagre commission as possible, while passing on more and more crap onto the agents. We kn ow clawbacks are illegal, we know we get paid at the moment for attending other agents faults, the differences are we get clobered for agent errors, while paying for Hillar's errors, and they are now going to fine us by withholding commission for a new raft of items. Where agents are making regular errors, then get rid of them, as they not only cost the company money, but they desrtoy the Hillarys quality name. No I'm wrong there, Hillary's are doing that all by themselves.

[JoY]

Is it £250 or £200? Can anyone confirm? Double check?


Thanks

Joy

__________________________________________
Thanks...enough replies now..... £250 it is!!!

[phugly]

I never move furniture, nor will I remove ornaments that are in the way. Customer is informed at sale to ensure that the windows are cleared for the fitting and that there is sufficient room for me to work.
regarding fitting over sinks. There is a fashion now for the old "Belfast" sinks that protrude from the walls a fair way and make it impossible to fit over without climbing on top.

[Blind Scout]

jayandemm said:

Is it £250 or £200? Can anyone confirm? Double check?


Thanks

Joy

£250 on my letter Joy.

[BlindWizard]

yep £250 on mine to.

Well said Blind Scout, I completely agree with everything you say plus don't forget the £20 mis-measure charge.