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Post by gloryboy on May 8, 2006 16:02:44 GMT 1
anyone tried to raise a DOR today? you now have to do cartwheels jumping through hoops whilst whistling dixie to get a problem raised as a DOR. should you have 2 dor's on the same order but different blinds it only counts as 1 dor, therefore by default does this mean if i mis-measure 4 blinds in a conservatory and report them at the same time only 1 fine of £20? it would appear that the 'training' the sales support staff received last week was designed to ensure we do not get payments and find reasons not to code problems as factory errors! me thinks that should i have multiple DOR's on an order i'll be reporting them as individual errors on different days from now on  |
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Post by badbaz on May 8, 2006 16:22:25 GMT 1
do you think thats giving good customer service?
Arn't you letting youself down?
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Post by RED on May 8, 2006 16:53:32 GMT 1
anyone tried to raise a DOR today? you now have to do cartwheels jumping through hoops whilst whistling dixie to get a problem raised as a DOR. should you have 2 dor's on the same order but different blinds it only counts as 1 dor, therefore by default does this mean if i mis-measure 4 blinds in a conservatory and report them at the same time only 1 fine of £20? it would appear that the 'training' the sales support staff received last week was designed to ensure we do not get payments and find reasons not to code problems as factory errors! me thinks that should i have multiple DOR's on an order i'll be reporting them as individual errors on different days from now on If you have a dor and it is a dor and they wont order it as a dor then dont do it at all. Customer will still be waiting weeks later, the invoice will not get paid, granted, you will not receive your commission but if its the only way. Fight fire with fire. But why does it have to be this way?. If that does not work then order a replacement blind for any miss measures via Sam and 100% discount then if you dont get paid for dors then you also dont get charged for miss measures. Red |
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Post by JoY on May 8, 2006 17:55:46 GMT 1
do you think thats giving good customer service? Arn't you letting youself down? Don't understand this reply? Badbaz.... can you explain? Also, are you an advisor or perhaps not???  |
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Post by pyramid on May 8, 2006 21:15:14 GMT 1
I started a thread yesterday along these lines,but more to do with service call payments.
After speaking to HO today any questions about the new payments was directed back to your FSM. Judging by the
sound of panic or was it desperation
in their voices we are in for a rough ride.
You have been warned.
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Post by greenpesto on May 8, 2006 23:24:39 GMT 1
do you think thats giving good customer service? Arn't you letting youself down? Don't understand this reply? Badbaz.... can you explain? Also, are you an advisor or perhaps not??? ............................................................................................................. Joy! I don't think an Advisor would make that kind of comment!!! |
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