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URGENT
May 27, 2006 13:31:50 GMT 1
Post by bentleys on May 27, 2006 13:31:50 GMT 1
Urgent technical assistance required - Joy and Mick or anyone in Warwickshire online and able to help please reply.
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URGENT
May 27, 2006 13:34:26 GMT 1
Post by RED on May 27, 2006 13:34:26 GMT 1
Urgent technical assistance required - Joy and Mick or anyone in Warwickshire online and able to help please reply. What is the problem Bentlys and I will try. Red |
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URGENT
May 27, 2006 13:37:06 GMT 1
Post by bentleys on May 27, 2006 13:37:06 GMT 1
Agent Kenilworth is fitting a conservatory job and needs to talk something through but can't get hold of FSM - I'm posting for him to try and get hold of someone he can phone.
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URGENT
May 27, 2006 13:38:43 GMT 1
Post by hereticus on May 27, 2006 13:38:43 GMT 1
I'll help if I can - get him to call me - phone number given in panel on left.
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URGENT
May 27, 2006 13:39:41 GMT 1
Post by RED on May 27, 2006 13:39:41 GMT 1
Agent Kenilworth is fitting a conservatory job and needs to talk something through but can't get hold of FSM - I'm posting for him to try and get hold of someone he can phone. Is it roof or sides |
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URGENT
May 27, 2006 13:41:18 GMT 1
Post by bentleys on May 27, 2006 13:41:18 GMT 1
Thanks for your support - given him your number.
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URGENT
May 27, 2006 13:43:55 GMT 1
Post by RED on May 27, 2006 13:43:55 GMT 1
Either Hereticus or my self will help as much as possible.
Hey Mike at this rate we could set up our own moderators technical help line and do away with fsm. ;D
Red
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URGENT
May 27, 2006 13:46:55 GMT 1
Post by Augustus on May 27, 2006 13:46:55 GMT 1
Power of the forum at work guys  P. |
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URGENT
May 27, 2006 13:49:47 GMT 1
Post by bentleys on May 27, 2006 13:49:47 GMT 1
Hereticus
Has he got hold of you yet?
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URGENT
May 27, 2006 13:51:17 GMT 1
Post by RED on May 27, 2006 13:51:17 GMT 1
Hereticus Has he got hold of you yet? Mikes off line at the moment so I would assume he has. Red |
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URGENT
May 27, 2006 13:58:54 GMT 1
Post by hereticus on May 27, 2006 13:58:54 GMT 1
Update - spoken to Advisor Kenilworth - not able to be of much practical help because it sounds like a mismeasure on the baserail length of one or more 20mm roof pleated blinds. There's no way that you can modify these on site so simply suggested that he double check a few measurements, perhaps take a couple of digital photos, make apologies to the customer, and go home and pour a beer.
Shame that this couldn't be easily resolved, but always happy to help if I can, which is one of the reasons that I and a few others actually give our telephone numbers openly. Never any harm in asking.
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If anyone out there thinks they can be of more help on this then call me and I will give you Advisor Kenilworth's mobile number.
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URGENT
May 27, 2006 15:46:38 GMT 1
Post by hereticus on May 27, 2006 15:46:38 GMT 1
at this rate we could set up our own moderators technical help line and do away with fsm. Actually, Red, not a bad idea - not just moderators but anyone out there with the experience and confidence to feel that they can help others by giving advice over the phone. Lets face it we're all in the same boat - hit the occasional problem, can't get hold of FSM, can't get any sense out of service support, and just need to talk something through. It's another way in which we can use the community spirit of this forum to greater effect. I don't think we would quite do away with FSM's but most of them are no help at all with practical stuff anyway, nor are service support, so there is an oppurtunity to fill a void. Anybody got any ideas on how we can set up a 'mutual help / troubleshooting hotline' ? |
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dolly
Full Member
Posts: 243
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URGENT
May 27, 2006 16:05:47 GMT 1
Post by dolly on May 27, 2006 16:05:47 GMT 1
HI everyone.
I already happily let my FSM pass on my mobile number to all new advisors in my area and they often ring with questions on admin, measuring and fitting. I certainly remember how tough it was starting out, at least the training as improved since 5 years ago.
Again no computer expert, could there be a section/list of useful phone numbers provided by us and listing the topics that a particular advisor could help you with. For example if more a specialist ie roofs,awnings or the more everyday things?
Possibly to print off and keep in the car?
It would just be a case of notifying/ updating when on holiday or not available then work down the list to the next number.
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URGENT
May 27, 2006 19:29:36 GMT 1
Post by bentleys on May 27, 2006 19:29:36 GMT 1
Thanks Hereticus for your support today - it can be a lonely and tough job out there - particularly on a Saturday and it was good to talk! The idea of a list of names/numbers and areas of expertise sounds constructive and positive and I would welcome that. I will keep your number to hand just in case for the future if that is OK. Certainly a camaradarie amongst agents can only be a good thing. Thanks again.
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URGENT
May 27, 2006 20:14:30 GMT 1
Post by greenpesto on May 27, 2006 20:14:30 GMT 1
Totally good that we can help each other!
I'm just aggrieved that the FSM's are being paid £30K to give us this very support but remain as useless as ever!!!!
Good quality support in any topic from Sillarys is always impossible to find!!!
Until that changes ( when Hell freezes over! ) I'm always happy to help.
We all only have to ask!!!
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