IMPROVING PROFITABILITY

[russell]

Our old friend inkjet gave me a idea for a new constructive thread too benefit us all !

So heres a few from me too start things off...........

Email s\sup saves wasting time and phone charges (0800 is not free for mobiles )

Leave 3 business cards with every customer you have fitted attached to at home mags and watch your self gen soar

Regularly update sam to see new sales coming in then if your in the area you can do them earlier

Set up a recommendation system with a good local conservatory company eg give them a bottle of wine for every successful lead you get ( i get about 4 leads a week this way )

Get a good accountant and speak to other advisor's about things to claim for



thats a start from me l

[hereticus]

russell said:

Email s\sup saves wasting time and phone charges (0800 is not free for mobiles )

Agree with you totally, Mark - email is much better, saves time, you have proof of what you said, and most departments act on it promptly and efficiently. If ever an email is not actioned then simply send a reminder a couple of days later with a copy to your FSM - he/she will ignore it totally but the internal department will note the fact that the FSM has been copied and suddenly spring into action. However, if you still prefer to phone and you have a phone contract with inclusive minutes then don't use the 0800 number - 01158 522860 puts you into the same system.

[Blind Scout]

I have been e-mailling different departments for some time now. Big adantage is you have a copy dated when you sent it. However, in the last month, I have several e-mails to service support 'not-actioned'. So if you do use it for DOR/components from support, check it appears on the weekly tracking report. Now that is often wrong, but if the request is on there, it has at least been actioned.

I tend to send all e-mails at night, when home, going through DOR's/Component requests to support (servicecentre@...), checking the diary in case I have to schedule time out or can allocate additional slots (diary.maintenance@...) answering any 'queeries' that have been e-mailed to me and requesting customer samples (samples@...).

If DORing a blind though, remember to show all the blind details on a multi-blind order, so that the right blind can be identified, and to include all the relevant details, customer name/number, system order number and also your agency name / number.

It certainly saves ages trying to get through on the telephone.

[inkjet]

Russell

Yes Glad I gave you an idea for a constructive thread.

As Paul knows I moderate another Forum and it is all about solving problems, and improving each others business etc nothing to do with blinds or windows.

Of course what could be useful is a Forum that helps people start their own Blind Company


I would like to point out I have not taken this option.

[russell]

inkjet said:

Russell

Yes Glad I gave you an idea for a constructive thread.

As Paul knows I moderate another Forum and it is all about solving problems, and improving each others business etc nothing to do with blinds or windows.

Of course what could be useful is a Forum that helps people start their own Blind Company


I would like to point out I have not taken this option.

It would be a great idea though !. I would like to know where i could get 35m tundra white vens i have a sale waiting and no news on these from hillarys

[YOYO]

hi russell i had a conversation with some one at hillarys yesterday about tundra white 25 /35 /50 mm and there is no hope !!!!!!!!!!!! discontinued.



Thanks heard the same but i may get them elsewhere as a sales a sale

[russell]

ian said:

hi russell i had a conversation with some one at hillarys yesterday about tundra white 25 /35 /50 mm and there is no hope !!!!!!!!!!!! discontinued.



Thanks heard the same but i may get them elsewhere as a sales a sale

oops sorry meant to put that in as a quote

[saxman]

one way to improve our profitability would be if the call centre didnt try to steer customers on to web blinds.
as ive been away for a week, that is what the call centre suggested to a customer who, said she would prefer an earlier app if posible, she then later rang me direct