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Post by Augustus on Mar 13, 2006 12:24:35 GMT 1
Bear,
I find it very confusing that they have actually deducted money from your commission statement for a job you have yet to be paid for.
They are in effect penalizing you.
Just make sure it does tally up when you do get paid for the work otherwise it will be a double loss.
Time we started simply invoicing Hillarys for our work done as a company would do.
P.
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Post by JoY on Mar 13, 2006 12:26:55 GMT 1
Joy, you know better than to accept to go unless they pay you for it ! A simple call to service support and refuse to do it will get you the money. P. I will give it a go.....watch this space!! ;D |
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Bear
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Post by Bear on Mar 13, 2006 14:03:37 GMT 1
Bear, I find it very confusing that they have actually deducted money from your commission statement for a job you have yet to be paid for. They are in effect penalizing you. Just make sure it does tally up when you do get paid for the work otherwise it will be a double loss. Time we started simply invoicing Hillarys for our work done as a company would do. P. YES MOTTERS TRUE!!! Customer has yet to pay the balance despite being told she can hold back £250.00 for not being happy with the shade. As the deduction was originated by Customer Care, relevant Depts ( allegedly!!!) were emailed / told on the in-house system, which triggered my £35.oo deduction---YET I was not on the communication loop, AND the customer has still to pay!!!! Frankly its B*****KS isn't it??? I am paying out of commission paid for other jobs and have yet to recieve a penny for this one which I sold and fitted.......and for which the customer is trying to dodge paying the reduced balance for. I WONDER if and when she does pay , will Hillarys pay me any commission for the job on the basis of the new reduced balance, because if so then I will in fact be paying Hillarys for the pleasure of fitting their blinds. ....and still the FSM hasn't told me if there is to be a reduction on this case, whether or not I agree, and when and if it will happen.... WE are LIONS led by DONKEYS....... Bear |
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Bear
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Post by Bear on Mar 13, 2006 14:10:11 GMT 1
We had a customer last week who decided the colour she had chosen wasn't right AFTER the blinds were fitted in her conservatory.  Hillarys very kindly told her to choose something else at no extra cost.....  At least we won't get LESS commission, but an EXTRA payment would be nice to cover the extra trip.  So you are a social service as well are you......to hell with that DO NOT FIT REPLACEMENTS UNLESS YOU GET PAID A FEE FOR TIME PETROL ETC If you are one of the few of us that has a valid Agency Contract look it over to see where exactly it says you do free fits on replacements... Hold your ground Even £25.00 for a service call will fill yer tank! The more I read this forum today, the more I see that Hillarys are treating us EXACTLY as they did before Forums and North/South meetings and promises of no lies/ spin. " They are only Advisors after all and can easily be replaced inside 14 days, there is thankfully no redundancy cost when you terminate one of them--Hundreds of applicants names are available in Agency Services Dept" That is text from an internal email sent between staff members in the past 14 days........ Say no more Bear |
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Bear
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Post by Bear on Mar 13, 2006 14:21:51 GMT 1
FURTHER NEWS on my last post re deductions before the customer pays.. I have got hold of a Head Office thing which told me that the deduction was be posted against my commission account immediately, AS THE DEDUCTION WAS AGREED BY CUSTOMER CARE...... The agreeing of the deduction was the triggering factor in my account being debited. " But the customer hasn't paid yet, I said" " That is nothing to do with the process. Things are posted as they happen. IF AND WHEN THE CUSTOMERS PAYMENT CLEARS then that will trigger a commission credit" ---if she pays less then you will get paid less." SO THE d**n RULE BOOK HAS GONE RIGHT OUT THE WINDOW THEN. and where is my FSM in all this?  Not a squeak in a week. DON'T ANYONE DARE EVEN THINKING OF COMING ON HERE POSTING THAT THINGS ARE GETTING BETTER OVERALL SINCE MEETINGS ETC ETC... THEY MIGHT BE IN PLACES WHERE IT WONT COST HILLARYS, BUT WHERE THEY HAVE TO PAY IT HAS JUST GOT A WHOLE LOT WORSE. Hillarys is run by Venture Capitalists who are Bankers with the generosity chip removed, so its now looking like they want a war, and oh boy, have they come to the right place.... If they treat us like **** then we will treat them in a likewise manner Bear |
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Post by greenpesto on Mar 13, 2006 14:29:50 GMT 1
What can be useful when you have a customer like these is to do this:
Ring or email Customer Care before the customer does & report your conversation. Customer Care should enter this onto their records. ( Insist they record this if necessary! )
When the customer rings then there should be little they can do because usually the Customer Care Dept will back you up.
In the case where a second opinion has been requested & you are found to be correct then there should be no discount to the customer or if given then commissions should not be 'clawed back' from you.
It is Illegal to do so!!!!
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Post by JoY on Mar 13, 2006 17:59:43 GMT 1
Joy, you know better than to accept to go unless they pay you for it ! A simple call to service support and refuse to do it will get you the money. P. The simple phone call turned out not to be simple... The person who took the call in the service centre has no recollection of it, and nothing was put on the system. I am now waiting for them to get forensics in to check for me. Luckily we have the name, and exact time of call, including an itemised phone bill from the mobile used ... and a witness to the conversation. So....again....watch this space. I will give it a go.....watch this space!! ;D |
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Post by greenpesto on Nov 22, 2006 22:53:23 GMT 1
What is the stupidest thing your FSM has said? Here are a few of my favorites: 1. I'm here to help! 2. I'll ring you back 3. Leave it with me, I'll get that sorted 4. I'll get your money refunded 5. I only need to spend 10 minutes with you at the next meeting 6. The next area meeting will be exciting 7. There is no recruitment for Adviser's in your area 8. The 'New look' ads in the paper will be stunning 9. I can bring a wealth of knowledge to the table 10. Hillarys know what they are doing If I can think of any more I'll post them. Tell us your favorites. I saw this posting I did a year ago!!!!! Has anything changed? |
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Post by advisorc proudly SA woman on Nov 22, 2006 22:58:41 GMT 1
I am still a new advisor, but I already heard most of them!! Goodnight, sleep tight  |
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Post by agentcruise114313 on Dec 12, 2006 9:52:54 GMT 1
This was said to me when l was chasing commission for a conservatory that l sold and did not fit. The fitter said he would only fit it for the full commission.
"There are times when it is acceptable for you to work for nothing, as long as Hillarys do not lose a sale"
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Bear
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Post by Bear on Dec 12, 2006 12:57:31 GMT 1
This was said to me when l was chasing commission for a conservatory that l sold and did not fit. The fitter said he would only fit it for the full commission. "There are times when it is acceptable for you to work for nothing, as long as Hillarys do not lose a sale" NEVER EVER LET THAT HAPPEN SHOULD THERE BE A HINT OF YOU NOT GETTING PAID, THEN CANCEL THE SALE!!!!!!!!!! THAT WAY........ YOU GET NOTHING BUT NEITHER DO THEY OR THE GRASPING FITTER........ WHY DID YOU USE ONE THAT WASNT SIGNED UP TO THE HILLARYS DEAL FOR FITTERS ANYHOW? DID THEY GET YOUR PERMISSION TO PAY IT ALL TO THE FITTER..?? SUE THEM IN SMALL CLAIMS COURT Bear |
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Post by agentcruise114313 on Dec 12, 2006 13:08:22 GMT 1
lt was my new FSM who said that, and he would not sort it out as it was before his time. Do they really think we work for nothing?
So my old FSM is sorting it out........still waiting.
The first l knew about it was when l chased up the missing commission.
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Post by greenpesto on Dec 12, 2006 15:38:41 GMT 1
Your commission should be safe!
If Hillarys agree to pay full commission to the other guy that is their choice but it should NEVER affect you!
Keep these details safe because it is only a short time before they face legal action from a number of ex & existing Advisors.
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Post by hereticus on Dec 12, 2006 18:54:23 GMT 1
This was said to me when l was chasing commission for a conservatory that l sold and did not fit. The fitter said he would only fit it for the full commission. "There are times when it is acceptable for you to work for nothing, as long as Hillarys do not lose a sale" Don't stand for it ! Take it all the way, whether with your old FSM, your new FSM, or by going above their heads. It is not unusual for a specialist fitter to insist on full commission - I do it myself from time to time - particularly if I have to travel way beyond my usual postcodes for a roof referral. Sometimes the survey alone can be a three hour round trip, then add in a full day's fitting - it simply isn't worth it for 10% commission. Hillarys invariably agree because it is better for them to get the sale at a slightly reduced margin than to lose the sale completely, so everybody ends up happy. However, it is never intended that the selling agent should forfeit his sales commission, and this is the first time I've heard of them trying this on - my guess is that it's an admin problem rather than a policy issue, and should get sorted PDQ. |
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