Why do I use SAM so much?

[phugly]

I don't earn anything like the amount that Russel does. What I do earn is sufficient that I can enjoy life and be comfortable without compromising on Family and social life.
What I do know is that if you go into a sale with a negative attitude you ain't going to sell anything.

[farmer]

thelloydgang said:

HI Farmer

Do you live in the country? Is that why your leads are so far away?

I would contact the 9-12 appt, 12 miles away and see if I could rebook her for 6-9 slot so that I could do her on way to 17mile away appt.

Alternatively, would look in my diary to see when if I was in that area any other time and reschedule the leads to suit my travel time.

I don't travel that far..........furthest I go at mo is probabaly 8-10 miles. Unless it's for shutters, awnings or con roofs that I consider travelling further.

Do you want Russell to type exactly what he says at each call in order to sell? Bit daft I think if thats what you're asking. I'm just enthusiastic and confident of my product when I go in and sell.

Got two examples for you.

Today, customer answered door saying she wanted verts for con sides and something for the roof but definately not pleated. Wanted "flat" or roller type blinds for roof. I took the pleated in anyway. Came away with at £3549 order for 20ml power crank roof pleats and verts for sides.

Yesterday, did an awning call. Customer really impressed with our awning and my sales pitch and me!!!! When it came to price tho, I quoted £2295 and they came out with a long list of phone quotes from various companies ranging from £1300 to £1900. But I still came away with the order because I knew my product and was very confident with it.

I used the interest free credit option for both of these orders too. The Awnings customer tried to knock the price down if he didn't take out the IFC as he was aware that it would cost Hillarys more but I stood my ground politely and got the full value order. ;D

Obviously, this doesn't happen all the time and I do leave quotes which occassionally are then turned by the quote team or me. But I really feel if you go in confident and with a good knowledge and give the impressions that you're proud to be part of Hillarys (even if some of you aren't...........I'm sure some of you run the company down to customers) you have a better chance of selling.

K ;D

Yeah, i do live a little out of the way.

So far, everything you are doing i am doing. ie, changing appointments to suit me. Obviously a phone call is cheaper than a gallon of diesel.

Next scenario................

" hello ", etc,

"want to have a look at this here offer you are always shoving through my door, whats this 3 for 99 then.", My windows are that lounge one...234 x 150 2 bedrooms, 1 @200x200 and 1 @ 142 x 180 "

Please continue...............................................

[thelloydgang]

farmer said:

thelloydgang said:

HI Farmer

Do you live in the country? Is that why your leads are so far away?

I would contact the 9-12 appt, 12 miles away and see if I could rebook her for 6-9 slot so that I could do her on way to 17mile away appt.

Alternatively, would look in my diary to see when if I was in that area any other time and reschedule the leads to suit my travel time.

I don't travel that far..........furthest I go at mo is probabaly 8-10 miles. Unless it's for shutters, awnings or con roofs that I consider travelling further.

Do you want Russell to type exactly what he says at each call in order to sell? Bit daft I think if thats what you're asking. I'm just enthusiastic and confident of my product when I go in and sell.

Got two examples for you.

Today, customer answered door saying she wanted verts for con sides and something for the roof but definately not pleated. Wanted "flat" or roller type blinds for roof. I took the pleated in anyway. Came away with at £3549 order for 20ml power crank roof pleats and verts for sides.

Yesterday, did an awning call. Customer really impressed with our awning and my sales pitch and me!!!! When it came to price tho, I quoted £2295 and they came out with a long list of phone quotes from various companies ranging from £1300 to £1900. But I still came away with the order because I knew my product and was very confident with it.

I used the interest free credit option for both of these orders too. The Awnings customer tried to knock the price down if he didn't take out the IFC as he was aware that it would cost Hillarys more but I stood my ground politely and got the full value order. ;D

Obviously, this doesn't happen all the time and I do leave quotes which occassionally are then turned by the quote team or me. But I really feel if you go in confident and with a good knowledge and give the impressions that you're proud to be part of Hillarys (even if some of you aren't...........I'm sure some of you run the company down to customers) you have a better chance of selling.

K ;D

Yeah, i do live a little out of the way.

So far, everything you are doing i am doing. ie, changing appointments to suit me. Obviously a phone call is cheaper than a gallon of diesel.

Next scenario................

" hello ", etc,

"want to have a look at this here offer you are always shoving through my door, whats this 3 for 99 then.", My windows are that lounge one...234 x 150 2 bedrooms, 1 @200x200 and 1 @ 142 x 180 "

Please continue...............................................

Farmer

Already said in previous posts what I do with customers who want 3 for £99. Believe it or not, I get asked about this all the time even tho we haven't advertised it for over 6 months!

Karen ;D

[russell]

farmer said:

thelloydgang said:

HI Farmer

Do you live in the country? Is that why your leads are so far away?

I would contact the 9-12 appt, 12 miles away and see if I could rebook her for 6-9 slot so that I could do her on way to 17mile away appt.

Alternatively, would look in my diary to see when if I was in that area any other time and reschedule the leads to suit my travel time.

I don't travel that far..........furthest I go at mo is probabaly 8-10 miles. Unless it's for shutters, awnings or con roofs that I consider travelling further.

Do you want Russell to type exactly what he says at each call in order to sell? Bit daft I think if thats what you're asking. I'm just enthusiastic and confident of my product when I go in and sell.

Got two examples for you.

Today, customer answered door saying she wanted verts for con sides and something for the roof but definately not pleated. Wanted "flat" or roller type blinds for roof. I took the pleated in anyway. Came away with at £3549 order for 20ml power crank roof pleats and verts for sides.

Yesterday, did an awning call. Customer really impressed with our awning and my sales pitch and me!!!! When it came to price tho, I quoted £2295 and they came out with a long list of phone quotes from various companies ranging from £1300 to £1900. But I still came away with the order because I knew my product and was very confident with it.

I used the interest free credit option for both of these orders too. The Awnings customer tried to knock the price down if he didn't take out the IFC as he was aware that it would cost Hillarys more but I stood my ground politely and got the full value order. ;D

Obviously, this doesn't happen all the time and I do leave quotes which occassionally are then turned by the quote team or me. But I really feel if you go in confident and with a good knowledge and give the impressions that you're proud to be part of Hillarys (even if some of you aren't...........I'm sure some of you run the company down to customers) you have a better chance of selling.

K ;D

Yeah, i do live a little out of the way.

So far, everything you are doing i am doing. ie, changing appointments to suit me. Obviously a phone call is cheaper than a gallon of diesel.

Next scenario................

" hello ", etc,

"want to have a look at this here offer you are always shoving through my door, whats this 3 for 99 then.", My windows are that lounge one...234 x 150 2 bedrooms, 1 @200x200 and 1 @ 142 x 180 "

Please continue...............................................

Farmer I really cant see the point in your posts re. asking how we would deal with these giver senarios ,we all come upon these day after day and deal with them respectivley each sale is different .When I am presented with a bargain basement hunter I just laugh pull out the vile orange with flowers sample and say lovely isn't it how many would you like ? .

In my experience people buy from people alot of you on here dont like me because I come across as boastful and dismissive but my customers like me so I sell loads I'm positive polite well presented punctual know my product pretend too love Hillary's and above all talk too my customer and take a genuine interest in them as they pay my wages .A positive attitude and a smile go a long way .