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Post by golfsthegame on Mar 14, 2007 19:43:30 GMT 1
Sorry BMS but can't accept that you achieve 100% conversion (thats a sale in every call you make ) I have been in sales for more years than I care to remember and anybody in any sales environment who converts 90% is hailed as a super salesman. Are you HONESTLY telling us that you convert every lead into a sale? Never ever walk out without a sale. I admire your tenacity but if you are converting 100% would be surprised if you don't get any cancelations after you have left. In the past I have been thrown out of houses for being too aggressive and it was at this point I realised that selling well is giving the customer what they want not browbeating them into something just so you can achieve a sale. I realize that we have to sell to survive but would suggest that referrals are and should be a big consideration when we are dealing with customers. I have a consience and would not be able to sleep at night if I thought that I was forcing people into something they did not want. At the end of the day over aggressive selling is only a short term measure and can backfire on you.
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Post by thelloydgang on Mar 14, 2007 19:55:17 GMT 1
Hi Golfsthegame
Me thinks BMS is pulling our legs a little!!
Karen ;D
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Post by russell on Mar 14, 2007 19:55:48 GMT 1
Sorry BMS but can't accept that you achieve 100% conversion (thats a sale in every call you make ) I have been in sales for more years than I care to remember and anybody in any sales environment who converts 90% is hailed as a super salesman. Are you HONESTLY telling us that you convert every lead into a sale? Never ever walk out without a sale. I admire your tenacity but if you are converting 100% would be surprised if you don't get any cancelations after you have left. In the past I have been thrown out of houses for being too aggressive and it was at this point I realised that selling well is giving the customer what they want not browbeating them into something just so you can achieve a sale. I realize that we have to sell to survive but would suggest that referrals are and should be a big consideration when we are dealing with customers. I have a consience and would not be able to sleep at night if I thought that I was forcing people into something they did not want. At the end of the day over aggressive selling is only a short term measure and can backfire on you. Agree wholeheartedly with golfsthe game .Also if your conversion was that good you would be on special products .mind you I also think its a wind up new van on april the first |
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Post by unclehillary on Mar 14, 2007 21:07:30 GMT 1
I think this has been asked before ... but .... can we download the customer base from SAM onto a PC? Answers please! GP My good man ! surely you would not expect Hillary's to allow a man such as yourself, of dubious character to gain access to customers details,That Sir would be alike to giving the opposition said items are you Sir for real  |
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Post by dibsdobs on Mar 15, 2007 0:07:42 GMT 1
Sorry BMS but can't accept that you achieve 100% conversion (thats a sale in every call you make ) I have been in sales for more years than I care to remember and anybody in any sales environment who converts 90% is hailed as a super salesman. Are you HONESTLY telling us that you convert every lead into a sale? Never ever walk out without a sale. I admire your tenacity but if you are converting 100% would be surprised if you don't get any cancelations after you have left. In the past I have been thrown out of houses for being too aggressive and it was at this point I realised that selling well is giving the customer what they want not browbeating them into something just so you can achieve a sale. I realize that we have to sell to survive but would suggest that referrals are and should be a big consideration when we are dealing with customers. I have a consience and would not be able to sleep at night if I thought that I was forcing people into something they did not want. At the end of the day over aggressive selling is only a short term measure and can backfire on you. Agree wholeheartedly with golfsthe game .Also if your conversion was that good you would be on special products .mind you I also think its a wind up new van on april the first Fact one. Being on specialist products has nothing to do with how good you think you are at converting. More to do with Hillarys using the tools that they have available. Fact two. In some cases, there is only one tool in the box. Fact three. Of course its a wind up, and very funny too. |
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Mar 15, 2007 0:56:33 GMT 1
Tips for 100% PLUS Conversion ......... you'll like this ........
When you get an order for SEVERAL blinds ........ Put them though One at a Time with different order numbers !!!!!
Works a bloody treat . FSM thinks i'm Gold dust! On his returns sheet i am listed as RISING STAR !
'kin excellent!
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Post by owl on Mar 15, 2007 1:13:34 GMT 1
Tips for 100% PLUS Conversion ......... you'll like this ........ When you get an order for SEVERAL blinds ........ Put them though One at a Time with different order numbers !!!!! Works a bloody treat . FSM thinks i'm Gold dust! On his returns sheet i am listed as RISING STAR ! 'kin excellent! Lateral thinking! We may as well do this, because we seem to get an invoice for each blind now. Just finished a good read - sales talk issue 26. Now back to the dark cupboard!!! |
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Post by saxman on Mar 15, 2007 2:22:49 GMT 1
I can't complain either. I must be the runner upperrer, I've just received a case of Vimto for top conversions of 3 for £99 (no product knowledge required) And for the worst DOR/mis-measure figures in the country I'm set to win a week in Ibiza. Sales last week were £590 for 18 leads with an AOV of £33.33p. I won't leave a customer until they have signed in crayon on an IFC agreement for 3 acacia in burgundy, fitted anytime to suit them! I too have ordered a replacement vehicle - a second hand yellow Reliant Robin with Hillarys Independant Trader written on the side. I have suggested that as things are going so well around here that we advertise for at least a couple more advisors to share the good fortune! Happy Days! - EVERYONES a winner!!!!! Bloody great up here to, when I gallop up with my horse & cart the kids play with the horsey, if customer cannot afford 6 4 £99 I just leave quote with free bag of coal with a promise I will beat any quote. Oh! I can also charge SAM thru the dynamo I have fitted to cart wheel, I have hot air heaters from the horse farting in my face and at the end of a long day if I'm lucky horse follows thru for free face pack, wait a minute I can bag this and re-brand it HILLARYS SHITE and sell it down sarth, sounds like there will be plenty takers. Happy Days - EVERYONES a winner  you can afford to keep a horse..........  you are doing well marra.......... |
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Post by farmer on Mar 15, 2007 10:49:24 GMT 1
Hi Phugly. I know what you are saying but the one that canceled I would have know about. The lady I quoted 900 plus quid had told them what she wanted and how much she had been quoted but CLG had told her we do it in the color she wanted at 3 for 99 so we would be the cheapest. In reality we don't do the color in the 3 for 99 and we were by far the dearest, I would have told her this over the phone and saved myself time and petrol. The conservatory customer told them she was decorating and only wanted a price for now. I would have asked her to ring back when she was ready because I have more chance to secure it then than going to her now. It seems to be just pockets of advisor's that are doing well. I just seem to drive around all the time just visiting strangers as I am up against so many hurdles with the silly offers and other things put in my way. If it were my company I would take say around 50 advisor's, give them back their own telephone numbers and monitor how things go for say 3 months. If they show a remarkable improvement then I would offer this to any adviser that wants it but keep clg for others that don't. Sam would still be able to be used so that would not be an issue. This would not be going back wards but offering advisor's a choice of what works best for them in their own area. Then again, I can only dream Red perhaps we can return too gas lamps smallpox and horse and cart .....but seriously mate I think when negativity sets into a person (and I'm not getting at you as I know you have had problems )customers pick up on it.Farmer was a prime example every day they would list how many of their customers went on about the good old days of Hillary's etc well sorry but what a load of old cr4p my customers wouldn't know the difference between a delta 7 rail and a seven inch cucumber unless of course they are cleverer up there. SAM is great use it if your conversion is bad maybe try a more positive approach after all if you cant sell 3 for 99 me thinks you wont be best suited too sales . Hey up Russell, Farmer here. I'll try to be positive by asking you to to partake in some role play over this forum. You now have an appointment to attend, Its a Mr & Mrs Farmer in your'e diary for twixt 6 & 9. Address is 17 miles away, from your home, its the 2nd appointment of the day, the other being 12 miles away in the 9-12 slot. Customer wants possibly verts for bedroom and living room. also interested in all other products. I hope you will take part, as i am interested in how you achieve such fantastic sales figures, which of course keep you so positive. So i will try and put across the scenarios i come across, and would be interested in finding out how you would deal with them. This is by no means meant as a negative posting, i am trying to turn things around, so that i can get achieve sales like i used to in the not to be talked about recent past. yours the negative Farmer. Hopefully soon to be positive farmer |
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Post by hereticus on Mar 15, 2007 13:39:11 GMT 1
Tips for 100% PLUS Conversion ......... you'll like this ........ When you get an order for SEVERAL blinds ........ Put them though One at a Time with different order numbers !!!!! Works a bloody treat . FSM thinks i'm Gold dust! On his returns sheet i am listed as RISING STAR ! 'kin excellent! Sounds too simple to be true ! And, of course, when you think it through you will realise that this is a rather naive idea because when your FSM looks at your average order values you are going to be way down the bottom of the pack. You get egg on your face, and your FSM rumbles what you have been doing to distort your figures. Honestly, its not worth playing games like this. |
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Post by thelloydgang on Mar 15, 2007 17:58:34 GMT 1
HI Farmer
Do you live in the country? Is that why your leads are so far away?
I would contact the 9-12 appt, 12 miles away and see if I could rebook her for 6-9 slot so that I could do her on way to 17mile away appt.
Alternatively, would look in my diary to see when if I was in that area any other time and reschedule the leads to suit my travel time.
I don't travel that far..........furthest I go at mo is probabaly 8-10 miles. Unless it's for shutters, awnings or con roofs that I consider travelling further.
Do you want Russell to type exactly what he says at each call in order to sell? Bit daft I think if thats what you're asking. I'm just enthusiastic and confident of my product when I go in and sell.
Got two examples for you.
Today, customer answered door saying she wanted verts for con sides and something for the roof but definately not pleated. Wanted "flat" or roller type blinds for roof. I took the pleated in anyway. Came away with at £3549 order for 20ml power crank roof pleats and verts for sides.
Yesterday, did an awning call. Customer really impressed with our awning and my sales pitch and me!!!! When it came to price tho, I quoted £2295 and they came out with a long list of phone quotes from various companies ranging from £1300 to £1900. But I still came away with the order because I knew my product and was very confident with it.
I used the interest free credit option for both of these orders too. The Awnings customer tried to knock the price down if he didn't take out the IFC as he was aware that it would cost Hillarys more but I stood my ground politely and got the full value order. ;D
Obviously, this doesn't happen all the time and I do leave quotes which occassionally are then turned by the quote team or me. But I really feel if you go in confident and with a good knowledge and give the impressions that you're proud to be part of Hillarys (even if some of you aren't...........I'm sure some of you run the company down to customers) you have a better chance of selling.
K ;D
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Mar 15, 2007 19:01:46 GMT 1
Tips for 100% PLUS Conversion ......... you'll like this ........ When you get an order for SEVERAL blinds ........ Put them though One at a Time with different order numbers !!!!! Works a bloody treat . FSM thinks i'm Gold dust! On his returns sheet i am listed as RISING STAR ! 'kin excellent! Sounds too simple to be true ! And, of course, when you think it through you will realise that this is a rather naive idea because when your FSM looks at your average order values you are going to be way down the bottom of the pack. You get egg on your face, and your FSM rumbles what you have been doing to distort your figures. Honestly, its not worth playing games like this.[/qu Woooeee there ! I am Playing THIER Game ! |
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Post by owl on Mar 15, 2007 19:02:48 GMT 1
Tips for 100% PLUS Conversion ......... you'll like this ........ When you get an order for SEVERAL blinds ........ Put them though One at a Time with different order numbers !!!!! Works a bloody treat . FSM thinks i'm Gold dust! On his returns sheet i am listed as RISING STAR ! 'kin excellent! Sounds too simple to be true ! And, of course, when you think it through you will realise that this is a rather naive idea because when your FSM looks at your average order values you are going to be way down the bottom of the pack. You get egg on your face, and your FSM rumbles what you have been doing to distort your figures. Honestly, its not worth playing games like this. Hereticus bms is just havin a grin  ........I hope |
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Mar 15, 2007 19:07:05 GMT 1
We may as well do this, because we seem to get an invoice for each blind now. Now back to the dark cupboard!!! One member - One vote ! One Blind - One Invoice ! This Rocks , and why not indeed! |
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Post by russell on Mar 15, 2007 19:53:26 GMT 1
Red perhaps we can return too gas lamps smallpox and horse and cart .....but seriously mate I think when negativity sets into a person (and I'm not getting at you as I know you have had problems )customers pick up on it.Farmer was a prime example every day they would list how many of their customers went on about the good old days of Hillary's etc well sorry but what a load of old cr4p my customers wouldn't know the difference between a delta 7 rail and a seven inch cucumber unless of course they are cleverer up there. SAM is great use it if your conversion is bad maybe try a more positive approach after all if you cant sell 3 for 99 me thinks you wont be best suited too sales . Hey up Russell, Farmer here. I'll try to be positive by asking you to to partake in some role play over this forum. You now have an appointment to attend, Its a Mr & Mrs Farmer in your'e diary for twixt 6 & 9. Address is 17 miles away, from your home, its the 2nd appointment of the day, the other being 12 miles away in the 9-12 slot. Customer wants possibly verts for bedroom and living room. also interested in all other products. I hope you will take part, as i am interested in how you achieve such fantastic sales figures, which of course keep you so positive. So i will try and put across the scenarios i come across, and would be interested in finding out how you would deal with them. This is by no means meant as a negative posting, i am trying to turn things around, so that i can get achieve sales like i used to in the not to be talked about recent past. yours the negative Farmer. Hopefully soon to be positive farmer Distance wise here on fraggle rock I cover 30.000miles a year and its only 26miles by 14 wide so im running around alot,I wouldn't try to tell you how too sell as sellings a individual think we all work differently but I know why some are more successful than others look around your fsm meetings theres two types the moaners and the lets call them brownnosers if you like if you saw a job advertised brownnoser 40k plus a year just needs to do it the Hillary's way I bet most would apply . The moaners find reasons not too sell the brownnosers find reasons too sell they find the positives thats all I do and so do the circle of successful advisers I know , I have been around this firm since 1990ish so I know some things arnt what they used too be but I cant change that so I work to the way things are . The thing that frustrates me most are the constant wingers that wont try to change with the times .Again I understand frustrations but we all have the same choice dont we stay or go its easy. |
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........I hope