jerry
New Member
Posts: 9
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Post by jerry on Mar 14, 2006 21:30:41 GMT 1
Today I have had to re cord 2 wood venetian blinds where the cord was trapped in the gear mechanisms of the top and in the wrong place at that so they would not raise and lower..1 hour lost in total as i also had to reduce the headrail; length as they were made too long.. time is money!!
I have had alot of Hillarys dors vertical headrails not split but go one side ...Louvres with marks on , wood venetians etc etc...It costs us money to put their thingy ups right so its time they gave us back now minimum £7-50 per thingy up...
If they paid us maybe quality control would improve and if we all D O R'd their mistakes instead of fixing alot of them spo their error rate shot up to more like 15% instaed of the 3% they would have us believe...then maybe QUALITY CONTROL would be a high priority
Bets practice starts at home..in colwick park!!!!
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Post by phugly on Mar 15, 2006 19:55:12 GMT 1
Since January I have made a point of DORing every fault, even if I've fixed it on the spot. Not only does this give me an adequate supply of spares but it shows up on my my monthly lie sheet as number of DORs. And speaking of lie sheets, when are they going to take off the blinds I have returned weeks ago from my Tracking Report?
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ricko
New Member
Posts: 35
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Post by ricko on Mar 15, 2006 21:12:32 GMT 1
Good on you Phugly.
I have been doing this for a while and think everyone should do the same. Since January I have had 46 DOR'S.
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Post by mendipmagpie on Mar 15, 2006 22:23:34 GMT 1
Agree with Phugly
Only problem is that you have to wait for your commission if customer doesnt pay until DOR is fitted. Today had a tab pleated with one cord not attached. Repaired on site so as get paid for others. Needs must when not a lot of leads about
MM
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Post by desmorse on Mar 15, 2006 22:55:50 GMT 1
Tricky one, agree with both MM & Phugly, but not sure which is best option.
DOR everything, means unpaid return trips, unpaid extra work, delayed commission, possible discount to customer - and we all know what that means.
Repair whatever possible, means Hillarys think they are wonderful, all errors are advisors fault so no need to improve their already superb quality.
How about, we agree a period of 1 or 2 months and every little fault is DOR'd by every advisor. Then they may just realise what we do for the good of Hillarys, the customer and ourselves.
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Post by RED on Mar 15, 2006 23:38:59 GMT 1
Tricky one, agree with both MM & Phugly, but not sure which is best option. DOR everything, means unpaid return trips, unpaid extra work, delayed commission, possible discount to customer - and we all know what that means. Repair whatever possible, means Hillarys think they are wonderful, all errors are advisors fault so no need to improve their already superb quality. How about, we agree a period of 1 or 2 months and every little fault is DOR'd by every advisor. Then they may just realise what we do for the good of Hillarys, the customer and ourselves. We all know that the quality of the blinds being sent out to us have gone down in standard. Most of us do running repairs whilst fitting them and Hillary's never get to know about them. So here is a suggestion. Every one of us carry on doing what we do, but keep a note of all the problems whether dor,d or not. Then after say 3 weeks send them all to me so that I can collate a spread sheet and present this to Hillary's. It seems a more positive way of building up a true picture and then H/O have some hard proof of the problem. It would be no use including the tiny things like chain had too many links and so on as it would be a monumental task for me to collate it all. What do you all think?. Red |
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Post by farmer on Mar 16, 2006 0:25:00 GMT 1
Tricky one, agree with both MM & Phugly, but not sure which is best option. DOR everything, means unpaid return trips, unpaid extra work, delayed commission, possible discount to customer - and we all know what that means. Repair whatever possible, means Hillarys think they are wonderful, all errors are advisors fault so no need to improve their already superb quality. How about, we agree a period of 1 or 2 months and every little fault is DOR'd by every advisor. Then they may just realise what we do for the good of Hillarys, the customer and ourselves. We all know that the quality of the blinds being sent out to us have gone down in standard. Most of us do running repairs whilst fitting them and Hillary's never get to know about them. So here is a suggestion. Every one of us carry on doing what we do, but keep a note of all the problems whether dor,d or not. Then after say 3 weeks send them all to me so that I can collate a spread sheet and present this to Hillary's. It seems a more positive way of building up a true picture and then H/O have some hard proof of the problem. It would be no use including the tiny things like chain had too many links and so on as it would be a monumental task for me to collate it all. What do you all think?. Red bloody hell Red are you sure you want to do that? I mean collating all that info' will mean you tapping away on your computer 24....7. If I send you all mine, you will be at it all night thats for sure. you see i raise a d.o.r even if their is a grub screw missing. Reason.......... because when you get on average 30-40 d.o.rs a month, before all the repairs I have to do, and blind checking in garage late at night, to save embarrassment at customers. it tends to piss you off slightly. So as my contract says, i am suppossed to open up the box and fit the perfect blind. then so be it. So do you really mean it Red. 'cos if i send you mine you wish yo'd never started it |
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Post by RED on Mar 16, 2006 0:32:17 GMT 1
We all know that the quality of the blinds being sent out to us have gone down in standard. Most of us do running repairs whilst fitting them and Hillary's never get to know about them. So here is a suggestion. Every one of us carry on doing what we do, but keep a note of all the problems whether dor,d or not. Then after say 3 weeks send them all to me so that I can collate a spread sheet and present this to Hillary's. It seems a more positive way of building up a true picture and then H/O have some hard proof of the problem. It would be no use including the tiny things like chain had too many links and so on as it would be a monumental task for me to collate it all. What do you all think?. Red bloody hell Red are you sure you want to do that? I mean collating all that info' will mean you tapping away on your computer 24....7. If I send you all mine, you will be at it all night thats for sure. you see i raise a d.o.r even if their is a grub screw missing. Reason.......... because when you get on average 30-40 d.o.rs a month, before all the repairs I have to do, and blind checking in garage late at night, to save embarrassment at customers. it tends to piss you off slightly. So as my contract says, i am suppossed to open up the box and fit the perfect blind. then so be it. So do you really mean it Red. 'cos if i send you mine you wish yo'd never started it Hi Farmer Yes I would do it if it meant better quality of blinds, less agro for us, a better name for Hillary's, more free time for us to enjoy or more selling time. The thing is though, knowing the apathy of a great deal of advisor's that want something to happen but dont want to soil their hands I would not expect many people to reply. If they did then so be it but I think I am quite safe in assuming that no more than about 20 would bother. |
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Mar 16, 2006 1:45:09 GMT 1
I agree about D/O/R ing everything possible in the short term.
But , we need to be very careful as the 'grim reaper' at Colwick may suddenly announce the need to 'scale back' on the number of advisors and low and behold they will be the ones (from this site) that tend to demand action.
Fitted a 25mm wooden yesterday , several niggles including ...Difficulty raising (stiff) ..... not desending to full length of drop....tilt not working (repaired by re-inserting spindle through mechanism).... No opening (end) fitting brackets , just 3 X middle 'hanger' brackets ! ....All this and it was labelled up as quality checked by NICOLA !. With some effort i was able to get customers OK and took payment ! What a shambles these blinds are !
The time is fast approaching where the s**t will hit the fan !
Motters ..... sorry bud - its too difficult to be positive .
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Post by gloryboy on Mar 16, 2006 9:24:44 GMT 1
i had to 'repair' a 35mm wood on site that had 2 quality control stickers attached to it. i think the qc checks are just making sure there is a blind in the bubble wrap! i've completely removed the 25mm page from the book, its impossible to keep track of what is in or out of stock!  |
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Post by Augustus on Mar 16, 2006 14:34:26 GMT 1
Yep 25mm woods are a no- no after most being out of stock now until 8th May !!!!
Didn't help when I have several on order.....
P.
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Post by hereticus on Mar 16, 2006 20:31:03 GMT 1
Tricky one, agree with both MM & Phugly, but not sure which is best option. DOR everything, means unpaid return trips, unpaid extra work, delayed commission, possible discount to customer - and we all know what that means. Repair whatever possible, means Hillarys think they are wonderful, all errors are advisors fault so no need to improve their already superb quality. How about, we agree a period of 1 or 2 months and every little fault is DOR'd by every advisor. Then they may just realise what we do for the good of Hillarys, the customer and ourselves. We all know that the quality of the blinds being sent out to us have gone down in standard. Most of us do running repairs whilst fitting them and Hillary's never get to know about them. So here is a suggestion. Every one of us carry on doing what we do, but keep a note of all the problems whether dor,d or not. Then after say 3 weeks send them all to me so that I can collate a spread sheet and present this to Hillary's. It seems a more positive way of building up a true picture and then H/O have some hard proof of the problem. It would be no use including the tiny things like chain had too many links and so on as it would be a monumental task for me to collate it all. What do you all think?. Red I'm definitely up for this - who else is going to join in ? However, I do think the statistics will be easier for Red to collate and analyse, and more meaningful when presented to Hillarys, if we all keep the same type of information and in a similar format. I have done a 'faults report' for today's fits and have sent a copy to Red by personal message - if Red agrees that my format fits the bill then I will ask him to post it to the forum as an attachment so that you can all follow a similar discipline, or if Red wants more information then he can modify to suit before posting or, of course, come up with his own version for us all to follow. It would be nice to see about 50 agents keeping this discipline for a period of say 3 weeks to collate real data over a meaningful sample size, so we can demonstrate to the company that the number of faults is many times greater than the number of reported DOR's, and that it is advisors using their initiative and experience that keeps customers happy. |
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Post by BLAZER on Mar 17, 2006 18:45:51 GMT 1
I have a hard and fast rule in dealing with dor's. If it takes longer than 2 minuets to fix it gets sent back. Time is money and we only get paid for selling and fitting "perfect blinds". Hillary's, like any good business is only interested in increasing market share and profits.If there's a problem in any department it needs to know about it and fix the problem. Hiding the problem is just covering the problem up.
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