|
|
Post by Augustus on Aug 8, 2006 10:20:57 GMT 1
ok, trouble at mill ! printer's now not 'taking' the paper when I try to print. always had trouble with a new pack as the first one never took, but now if won't take any paper through. solutions/ideas welcome  ? P. |
|
|
|
Post by hereticus on Aug 8, 2006 13:36:46 GMT 1
ok, trouble at mill ! printer's now not 'taking' the paper when I try to print. always had trouble with a new pack as the first one never took, but now if won't take any paper through. solutions/ideas welcome ? P. Yep ! Ditch the printer. Mine has been in a drawer for more than six months - considering it was the printer we paid for (SAM came free with the Vodafone contract) it was a big con and a complete waste of money. I had all sorts of problems, usually on the customer's premises which rather kills the mood of the sale, then I had a complete failure and had to send it back to Brother for repair, then I used it again for a couple of weeks but it was moodier than the missus with pmt, so I lost patience. I do use SAM extensively but then leave the customer a paper copy and complete my order through SAM at home later in the day. Not what was intended but it works for me. |
|
|
|
Post by russell on Aug 8, 2006 16:38:17 GMT 1
ok, trouble at mill ! printer's now not 'taking' the paper when I try to print. always had trouble with a new pack as the first one never took, but now if won't take any paper through. solutions/ideas welcome ? P. Yep ! Ditch the printer. Mine has been in a drawer for more than six months - considering it was the printer we paid for (SAM came free with the Vodafone contract) it was a big con and a complete waste of money. I had all sorts of problems, usually on the customer's premises which rather kills the mood of the sale, then I had a complete failure and had to send it back to Brother for repair, then I used it again for a couple of weeks but it was moodier than the missus with pmt, so I lost patience. I do use SAM extensively but then leave the customer a paper copy and complete my order through SAM at home later in the day. Not what was intended but it works for me. Paul go on ebay you can get a good replacement for about £40 . I wouldnt be without mine but am waiting for it too go wrong  |
|
|
|
Post by Blind Scout on Aug 9, 2006 0:17:58 GMT 1
ok, trouble at mill ! printer's now not 'taking' the paper when I try to print. always had trouble with a new pack as the first one never took, but now if won't take any paper through. solutions/ideas welcome ? P. 1. I assume you have checked the paper cassette is in the right way around, with the code appearing in the window? 2. It is fully charged? Low power may not drive the motor. 3. Tried switching it off, then on again. 4. Reset the PDA, or even swith off bluetooth and then on again. What message does SAM display when you tried to print? 5. If all else fails try the helpdesk in the morning, afternoon wheneven you can get througgh. |
|
j
Junior Member
Posts: 51 
|
Post by j on Aug 12, 2006 15:48:48 GMT 1
One thing I have found, is if somebody is using a wireless connection for their pc, sam will not find the printer. Even though it should hunt only for the connection given, it's not sending to the printer. Leave that area, and it prints.
Apart from that, mine also stops on occasions after printing 1 page, and then have to do a reset.
I agree with Russell - total con that you could not get SAM without buying a printer.
|
|
|
|
Post by 1234global on Jan 9, 2007 16:56:26 GMT 1
has anyone had problems with printer batteries mine has come to the end of its working life and i,ve been told by the I.T. DEPT. that you can,t get replacements so in effect you have to buy a new printewr every 18 months to 2 years has anyone else come up against this.
|
|
Amber
New Member
Posts: 6
|
Post by Amber on Jan 9, 2007 19:07:05 GMT 1
My printer had to be sent back to brother December 05 after only 6 months of use and had to have new motherboard. Fortunately this was in guarantee. Although the printer does work I have problems every time I put new paper in and at other times even when fully charged it decides it's not going to work usually in the customer's house and I have to resort to a paper receipt. It does seem a waste of money and if mine finally packs up I shall still use sam but with a paper receipt.
|
|
|
|
Post by brazil on Jan 9, 2007 21:09:18 GMT 1
I have to charge mine every other day. And it is not being overused!
|
|
libra
New Member
Posts: 42
|
Post by libra on Jan 9, 2007 22:42:29 GMT 1
As far as I know you need to return the printer back to Brother for them to change the battery. Can't be changed by user.
Not sure of cost???
|
|
|
|
Post by brazil on Jan 10, 2007 0:25:26 GMT 1
Under the 'Sale and supply of goods and services to consumers act ' the retailer is liable for the goods for up to 6 years. Three guesses who the retailer is ?
|
|
|
|
Post by slimjim on Jan 10, 2007 11:47:13 GMT 1
|
|
|
|
Post by RED on Jan 10, 2007 13:11:54 GMT 1
|
|
|
|
Post by slimjim on Jan 10, 2007 23:23:49 GMT 1
printer battery
The part number for the battery is LB2162001
You can purchase this from 0870 830 4037.
|
|
|
|
Post by brazil on Jan 10, 2007 23:53:07 GMT 1
Unless you have had your printer more than 6 years you are entitled to ' a repair, replacement or a refund' check it out under 'Sale of goods act'
|
|
?
