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Post by JoY on Oct 19, 2005 9:19:33 GMT 1
My latest bill was over £20, when it's usually about £12.  I have discovered that if you request the latest information (SAM tools), you get charged about £2.50 for the info to download!  Be warned!!!  |
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Post by hereticus on Oct 19, 2005 9:52:04 GMT 1
No...I can't believe that !
I request 'latest information' through SAM Tools about four times every day and the cost is about two pence. My Vodafone bill for SAM has never exceeded £ 12.00 and I've had it now for about six months.
If you are being charged £ 2.50 I suggest you take the matter up immediately with Hillarys / Vodafone because clearly there is a charging problem on your account.
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Post by JoY on Oct 19, 2005 10:35:16 GMT 1
Would it be the cost of downloading the SAM update, do you think? I had to do that several times before I got it right?
Bill says 2895 KB £2.82
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Post by hereticus on Oct 19, 2005 11:42:44 GMT 1
The 2895kb at £ 2.82 sounds like your total usage for the month, not for a single download, and basically its 1p per kilobyte.
For comparison, my total bill for September was £ 6.95 standing charge plus £ 1.08 data usage (1088kb over 66 sessions) plus VAT = £ 9.44. The single most expensive session was 97kb = 9.5p, which was for downloading the SAM update.
Not bad really - I would have spent nearly that in postage and the little extra is more than compensated by the benefits of SAM
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Post by Augustus on Oct 19, 2005 13:01:10 GMT 1
SAM really is the best thing since sliced bread in our business !
Go back over your own figures and see how much better your discounts are for a start !
I used to 'round' prices down for customers - imagine how much that would be worth over a year ?
P.
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Post by phugly on Oct 19, 2005 13:19:45 GMT 1
Have to agree, I also download new info several times a week, I also use SAM for phone calls and my highest bill so far has been £14 in 6 months
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Wayne
New Member
Posts: 9
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Post by Wayne on Oct 19, 2005 14:59:08 GMT 1
Had my largest bill this month also (£31.37 inc vat). My biggest one before this since i've been using SAM was £12.
Has anyone else got a data usage showing on the 22/9/05, mine has got £2.17p at 15:09.
My total data usage is £19.65 exc vat
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Post by ford on Oct 19, 2005 15:15:22 GMT 1
the concept of sam may be the best thing since sliced bread, but the unit is not, i like to bet that within 12 months this unit will have to be replaced and how much will that cost us?
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Post by Augustus on Oct 19, 2005 18:17:28 GMT 1
cost will depend if they do have an updated handset.
I had a free upgrade as the old one kept going wrong. I asked for a replacement and they sent out the latest handset free !
P.
Now using an i-mate.
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Post by mendipmagpie on Oct 19, 2005 20:06:31 GMT 1
For what its worth I queried the same amount of £2.85 at 2am in the morning.After contacting IT they said it was for the latest download.Also had a couple of higher than expected costs but it appears that if you are in a poor recption area and keep trying to download it keeps costing you money so in future will ensure a good reception
MM
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Post by inkjet on Nov 25, 2005 9:28:09 GMT 1
My Bill was high put me off SAM
Interesting about reception Area.
Not very good when you have to go out of House and do downloads
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