Post by monty on Jan 26, 2007 20:37:39 GMT 1
can anyone offer an explanation for this?:
on 10 Dec i attempted to fit three white WVs in a customer's front window - one blind was missing a box of brackets. i phoned through the DOR that night at the customers home. 47 days later, and 6 requests for the said white brackets, I still don't have them.
apologies for the rhetorical question. we all know the answer!
but, what do i tell the customer?:
1. "sorry, i'm crap, i forgot to order the brackets every week for 6 weeks"
2. "this is just an honest mistake, and you are just a very unlucky customer, and your request has slipped through the net - 6 TIMES!!!
3. "sorry, this missing part, that is crucial to to completing complex task of producing and fitting a beautiful wooden blind has been out of stock since early December and hillarys haven't been able to fit any WVs in the land for over 6 weeks now"
4. "congratulations, you are the lucky customer whom hillarys thought it better that you have your front windows looking shite over Xmas/NY and all of January, so that they can give you a £85 discount (10%)".
5. "sorry, hillarys is such a professional organisation that they can't action one out of 6 simple requests."
6. "sorry, Mrs X but as you didn't offer me a coffee, O*al S*x, and a fat panatella, i thought i'd withholding your brackets until your front teeth fall out."
Thats £85 profit lost because noone can post me a set of brackets. Not after 6 sodding requests. Multiply that out and this organisation must have lost millions in the last month or so.
I feel much better now i have got that off my chest.
Oh and by the way I am fitting the blind tomorrow. I have a different DOR WV and hence some spare (Hawthorn) brackets which, after a special trip to B&Q, and a can of white spray paint (£5 inc VAT), is now the right colour. THIS IS THE TRUTH.
Anyone know who I post my £5 expense claim to?
on 10 Dec i attempted to fit three white WVs in a customer's front window - one blind was missing a box of brackets. i phoned through the DOR that night at the customers home. 47 days later, and 6 requests for the said white brackets, I still don't have them.
apologies for the rhetorical question. we all know the answer!
but, what do i tell the customer?:
1. "sorry, i'm crap, i forgot to order the brackets every week for 6 weeks"
2. "this is just an honest mistake, and you are just a very unlucky customer, and your request has slipped through the net - 6 TIMES!!!
3. "sorry, this missing part, that is crucial to to completing complex task of producing and fitting a beautiful wooden blind has been out of stock since early December and hillarys haven't been able to fit any WVs in the land for over 6 weeks now"
4. "congratulations, you are the lucky customer whom hillarys thought it better that you have your front windows looking shite over Xmas/NY and all of January, so that they can give you a £85 discount (10%)".
5. "sorry, hillarys is such a professional organisation that they can't action one out of 6 simple requests."
6. "sorry, Mrs X but as you didn't offer me a coffee, O*al S*x, and a fat panatella, i thought i'd withholding your brackets until your front teeth fall out."
Thats £85 profit lost because noone can post me a set of brackets. Not after 6 sodding requests. Multiply that out and this organisation must have lost millions in the last month or so.
I feel much better now i have got that off my chest.
Oh and by the way I am fitting the blind tomorrow. I have a different DOR WV and hence some spare (Hawthorn) brackets which, after a special trip to B&Q, and a can of white spray paint (£5 inc VAT), is now the right colour. THIS IS THE TRUTH.
Anyone know who I post my £5 expense claim to?
