gordon
Junior Member
Posts: 59
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Post by gordon on Jul 20, 2006 10:16:33 GMT 1
If eg a vertical track is too long to be delivered with the regular delivery (ie can't be carried inside the Hillary's van) , a carrier is used instead. What I cannot understand is that when this situation occurs, the item is delivered to the advisor instead of directly to the customer. I can only assume that it is believed that we all own lorries!? If anyone in the office reads this, as a minimum, can we please get a 'phone call asking what we would like, rather than causing us a massive (literally!) storage/delivery problem.  |
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Post by Blind Scout on Jul 20, 2006 10:56:37 GMT 1
I have had 3 long blinds (excess of 4.4m) that cannot fit in the delivery van. On any order, not just long blinds, you can ask for delivery to site. On one occasion, I met the driver to unload as the customer would not be in attendance and left me access. The other two, the customer took in the headrails.
I have also forgotten to ask for DTS, but attached a long rail on the top of my Clio onto a bike rack, the blind overhangs front and back. As long rails are normally single ones, and can flex quite a bit, it is not to be recommended. I keep some of the cardboard angle used on some blinds and can strengthen and protect the rails a bit better. Be aware of the traffic regulations about overhanging loads.
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Post by blinder on Jul 20, 2006 11:17:49 GMT 1
Whenever I have asked for rails to be delivered directly to the customer it has never happened.
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Post by mendipmagpie on Jul 20, 2006 21:32:29 GMT 1
For what its worth I have two old type delta tracks,heavy duty, which clip to my roof bars. Once on you can tie longer h/rails to them and it stops to much flexing. Up to 4.2 so far with no problems. Must admit though I try to sell two blinds in these circumstances whenever possible.
MM
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YOYO
New Member
Posts: 37
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Post by YOYO on Jul 21, 2006 7:57:05 GMT 1
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YOYO
New Member
Posts: 37
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Post by YOYO on Jul 21, 2006 8:00:54 GMT 1
GOSH!!!! even a wooden ven 35mm in under a week took order sat delivered today must go and lie down ....... aaaaarrrrrrrrrr yes but got to fit it yet will it be a good one or not tune in next week for the results...........
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jul 21, 2006 19:22:09 GMT 1
In the last month , the 'hillarys' van has damaged two different vehicles in my drive.
First back in june , driver allows van rear door to swing out , it hits the wing of my car . result small dent about 2mm ! Driver says nothing , drops off blinds and goes! I noticed 10 mins later! No other car had been in the drive that day.
next , Today a different driver opens his drivers door and it hits the door mirror of my sons car , leaving tell tale marks in WHITE on a black mirror housing . Again driver says nothing , drops off blinds and speeds away.
My Question is this ..... What action can i take to financially reimburse for the damage caused . If i did this to a customers car would i pay the first £250 of the repair. Its so one sided with Hillary's - totally against the advisors .
Next week i have to clear the entire drive way so when the van arrives there's nothing left to hit. Errrr do they have driver training?
In the mean time i'll have my own back . But thats a secret!
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Post by hereticus on Jul 21, 2006 20:58:32 GMT 1
In the last month , the 'hillarys' van has damaged two different vehicles in my drive. First back in june , driver allows van rear door to swing out , it hits the wing of my car . result small dent about 2mm ! Driver says nothing , drops off blinds and goes! I noticed 10 mins later! No other car had been in the drive that day. next , Today a different driver opens his drivers door and it hits the door mirror of my sons car , leaving tell tale marks in WHITE on a black mirror housing . Again driver says nothing , drops off blinds and speeds away. My Question is this ..... What action can i take to financially reimburse for the damage caused . If i did this to a customers car would i pay the first £250 of the repair. Its so one sided with Hillary's - totally against the advisors . Next week i have to clear the entire drive way so when the van arrives there's nothing left to hit. Errrr do they have driver training? In the mean time i'll have my own back . But thats a secret! Fully understand that you are pi**ed off and having a moan about this, but you don't say whether your have done anything about it ! Surely if anybody else had done it you would be seeking recompense either direct or through their insurance, so you have to pursue Hillarys in exactly the same way. Accidents happen, delivery drivers are careless (and clearly dishonest with it), but it doesn't stop you from claiming repair costs from Hillarys (or their contract delivery firm). I would suggest write to the Despatch Manager at Hillarys first, request details of the particular van and driver on your route on the dates of each incident, request that they cover the repair cost, and give them a time (say 14 days) within which to reply. If no satisfactory response is received then send a damage report into your own insurance company and let them pursue Hillarys, their contractors, or the individual driver, to make good your losses. Why do you comment that ''Its so one sided with Hillary's - totally against the advisors'' when you don't know whether they will act responsibly in handling your claim. Sounds to me like you are assuming that they won't listen, therefore not bothering to do anything, yet blaming the company for something they know nothing about. It should be possible to reach a perfectly reasonable settlement. It is not corporately inspired damage - Hillarys do not send out their drivers with instructions to abuse advisor's property - it is, in each case, an individual incident involving a careless and dishonest van driver. |
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Post by JoY on Jul 21, 2006 21:31:01 GMT 1
In the last month , the 'hillarys' van has damaged two different vehicles in my drive. First back in june , driver allows van rear door to swing out , it hits the wing of my car . result small dent about 2mm ! Driver says nothing , drops off blinds and goes! I noticed 10 mins later! No other car had been in the drive that day. next , Today a different driver opens his drivers door and it hits the door mirror of my sons car , leaving tell tale marks in WHITE on a black mirror housing . Again driver says nothing , drops off blinds and speeds away. My Question is this ..... What action can i take to financially reimburse for the damage caused . If i did this to a customers car would i pay the first £250 of the repair. Its so one sided with Hillary's - totally against the advisors . Next week i have to clear the entire drive way so when the van arrives there's nothing left to hit. Errrr do they have driver training? In the mean time i'll have my own back . But thats a secret! Fully understand that you are pi**ed off and having a moan about this, but you don't say whether your have done anything about it ! Surely if anybody else had done it you would be seeking recompense either direct or through their insurance, so you have to pursue Hillarys in exactly the same way. Accidents happen, delivery drivers are careless (and clearly dishonest with it), but it doesn't stop you from claiming repair costs from Hillarys (or their contract delivery firm). I would suggest write to the Despatch Manager at Hillarys first, request details of the particular van and driver on your route on the dates of each incident, request that they cover the repair cost, and give them a time (say 14 days) within which to reply. If no satisfactory response is received then send a damage report into your own insurance company and let them pursue Hillarys, their contractors, or the individual driver, to make good your losses. Why do you comment that ''Its so one sided with Hillary's - totally against the advisors'' when you don't know whether they will act responsibly in handling your claim. Sounds to me like you are assuming that they won't listen, therefore not bothering to do anything, yet blaming the company for something they know nothing about. It should be possible to reach a perfectly reasonable settlement. It is not corporately inspired damage - Hillarys do not send out their drivers with instructions to abuse advisor's property - it is, in each case, an individual incident involving a careless and dishonest van driver. No....they don't care! Our driver lost 3 keys to our garage door, over a period of months, and as we only had 3 keys, we had to have the lock replaced. (Obviously not a good idea to have 3 keys lying around either, as the garage is integral). My FSM said, no problem, Hillarys would re-imburse me. Ha ha ha..... They said it was not their problem as the drivers were subcontractors. After about 6 months my FSM (who backed me on my claim), gave in and got me the money by "other means". (I had to send him a couple of petrol dockets!) It was only £28...... tight b******s! |
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Jul 21, 2006 22:39:58 GMT 1
Many thanks Hereticus for your advice , because the damage to the vehicles is more 'minor' than costly , its hardly worth the en-suing aggro in order to get repairs done !
My point is that there is no set route in order to complain ! Where is any mention of subjects like this in 'our' manual ?
We all know the company we are NOW dealing with is Not the company it WAS ! , so clearly we will take matters into our own hands , some here are very Pro-Hillarys , but i'm sorry to say i am not one of them.
If i took these matters up with FSM , i rather doubt i'd even get a return 'phone call about it . Its not thier problem and they can't be ars*d.
Therefore we become trained to fear the reaper , if you know what i mean .
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Post by Blind Scout on Jul 22, 2006 0:01:00 GMT 1
While agreeing that your first recourse must be a letter to Hillary's, claiming damage, why allow the driver to reverse up your drive in the first place. My regular driver, stops on the street, although this has sometimes blocked my neighbours drive for a short time, it has not normally been a problem. However, a stand-in driver for the last 2 weeks, did reverse up my neighbours drive, and I had to ask him not to. He didn't wear the Hillary's clothing, so may have been a contract driver, but as he was employed under contract by Hillary's, they should still carry liability cover, possible claiming up to £250 back from him/her as they now do with us.
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Post by saxman on Jul 22, 2006 1:14:11 GMT 1
no doubt the drivers have to have theyre own public liability insurance now, same as we do........  |
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Post by grumperbear on Jul 22, 2006 10:32:06 GMT 1
Joy, if you had to give your fsm a "petrol docket" you have not gained anything. Because you would have claimed that petrol docket as expense when you put your accounts in.
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Post by hereticus on Jul 22, 2006 11:02:04 GMT 1
Joy wrote - ''They said it was not their problem as the drivers were subcontractors''.
I know that you didn't accept this statement and persued your claim, achieving recompense even if it was by other means.
However, on a point of principle, what a totally fatuous comment to come from the company. The deliveries may well be made by sub contractors but they are sub contractors employed by Hillarys to do a job for Hillarys and it is the principal, not the sub contractor, who is ultimately responsible. In this sort of situation your beef is with Hillarys - it is up to them to reach an amicable settlement and then it is up to them whether they wish to pursue a seperate claim against the sub contractor. They cannot, under law, step back from the situation and leave you to claim against the sub contractor.
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blindsfitter
Junior Member
"I do this because its a service to mankind-not because I like doing it"--Al. Pierpoint , hangman.
Posts: 75
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Post by blindsfitter on Jul 22, 2006 12:25:52 GMT 1
Joy wrote - ''They said it was not their problem as the drivers were subcontractors''. I know that you didn't accept this statement and persued your claim, achieving recompense even if it was by other means. However, on a point of principle, what a totally fatuous comment to come from the company. The deliveries may well be made by sub contractors but they are sub contractors employed by Hillarys to do a job for Hillarys and it is the principal, not the sub contractor, who is ultimately responsible. In this sort of situation your beef is with Hillarys - it is up to them to reach an amicable settlement and then it is up to them whether they wish to pursue a seperate claim against the sub contractor. They cannot, under law, step back from the situation and leave you to claim against the sub contractor. Fine sentiment, Hereticus, and I applaud it. Maybe you have missed the other fatuous comments which come from Colwick on a regular basis . That was not the first! It would be a reasonable course to take IF Hillarys was a reasonable Company to try to deal with. You state " they cannot step back from the situation, and leave you......"..... My friend this is what Hillarys ALWAYS do... Did they not step back from the committments made following the Forums in the matter of STOLEN COMMISSIONS...  ? You may have been with Hillarys a long time, friend, however they have never shown the slightest inkling of giving the agent the benefit of the doubt, or nowadays even agreeing to meet and discuss. To challengean FSM is to write your own death warrant regarding leads supply, and to pursue over their heads is suicide..look at what happened to our two friends on the South Coast!! Hereticus, your loyalty is laudable, and your belief in fair play is commendable, but when the other side is a money-grabbing, back-stabbing shower of lying commission - stealing spawn of Satan, whats the d**n point? They shaft me and I know it, I shaft them and they don't know it,so when you sup with the Devil you MUST use a long handled spoon. We are seen as sacrificial lambs to be sucked dry of money and ambition by Risman, Kenny and co ..so while the going is still good, keep shafting them. Its the only way of proceeding they understand. Blindsfitter |
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