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Post by niceday4selinblind on Jul 13, 2006 9:56:25 GMT 1
Maybe its because I dont live in an area that has any real ethnic minorities that I find some of the remarks posted are a generalisation about a group of people who in reality must be as diverse as the rest of us,
I do find myself agreeing with Hereticus in that the few different type of people to me that I do call on, which are often Gypsies of course want to believe that they are getting a bargain but once you have sold to one caravan, you end up doing the rest of the family ( usually the whole camp site ) and they replace the blinds more often than most so good repeat orders.The calls I dislike going to are houses in areas where familys have been moved down here from larger cities because they couldnt get on there, now they really no how to work the system and definatley want it all for nothing including your wheel trims.
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Post by greenpesto on Jul 13, 2006 16:05:39 GMT 1
If you don't live near any ethnic areas I can appreciate your thoughts on this.
I too came from an area that never seems to see people from foreign places & still doesn't even now .... but once you see these people on a regular basis you then realise that it is more than a generalisation.
Many ethnic cultures are steeped in deep political belief that are mostly disguised as religion whereby they are controlled strictly by powerful local leaders.
This results in a tight following of culture & belief that does not allow for true freedom of thought.
If you watch the news on 'telly' you'll see hundreds or even thousands of them following each other around like 'lost sheep'!!!!
I have be told by several ethnic people that they are even encouraged in their places of worship & their religious schools to deal aggressively in business with the ( & I quote ) 'Infidels of the Western World'.
I would also like to add that many of these people have a great deal of mistrust amongst themselves.
Often they will get Westerners to do a job as they would fear being 'had over' by their own kind.
So again, Yes, perhaps it would appear a generalisation ... but it is a founded one.
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Post by euroweb on Jul 15, 2006 22:31:22 GMT 1
I could'nt agree more, I also have had a few really crap days in recent weeks, including today where I went 15 miles out of my way to sell some blinds, only to find out they actually wanted an awning (thanks call center!) [fortunatly I am awnings trained after a similar call a few months ago. . . when I wasnt !] but then to immediatly see that an awning mount was impossible on their 1st story extension with the window butted up to the side wall. . . . nuts happens ok.
Lead quality is certainly down across the board, so I am glad its not just me that is seeing this, guess its the summer effect. People just about to go on holiday, have no money due to paying for their holiday . . .
Im looking for a positive spin in this, but I guess at the moment its just that Im alive, and believe me thats a good enough reason to be positive.
Cheers
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Post by RED on Jul 16, 2006 9:26:53 GMT 1
I could'nt agree more, I also have had a few really crap days in recent weeks, including today where I went 15 miles out of my way to sell some blinds, only to find out they actually wanted an awning (thanks call center!) [fortunatly I am awnings trained after a similar call a few months ago. . . when I wasnt !] but then to immediatly see that an awning mount was impossible on their 1st story extension with the window butted up to the side wall. . . . nuts happens ok. Lead quality is certainly down across the board, so I am glad its not just me that is seeing this, guess its the summer effect. People just about to go on holiday, have no money due to paying for their holiday . . . Im looking for a positive spin in this, but I guess at the moment its just that Im alive, and believe me thats a good enough reason to be positive. Cheers Its not just because its Holiday period that lead quality is down. Its that lead quality is down full stop. They are now grasping at any lead that comes in whether its a possible sale or not. I too have had more than my fair share of bad leads, so much so that on occasions I have been so down with what I am going out to I have canceled the rest of the day. Last Wednesday was a prime example, 3 leads in the afternoon and 3 in the evening. After doing the 3 total waste of time leads that were never going to be sales, I was not going to sit around for another 2 hours in a roasting hot car waiting to do my evening calls if they were going to be anything like the afternoon ones. 1/ quote, to see if she had been ripped of by another company that had already fitted blinds. 1/ reset Louvre's, put down as a sale. 3 Min's job and no service charge. 1/ sent to do a sale on an order that another agent had already been too a week before and put the order on hold whilst he checked the speck. And then I get asked for more time so that they can run me ragged even more. Its so bad now that you don't even want to go out on them any more. Morale of the sales force must be at an all time low. Red |
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Post by desmorse on Jul 17, 2006 22:24:04 GMT 1
First day back from a weeks break. Didn't go any where, just turned phones off, switched off mentally and relaxed. So back, fully relaxed, re-invigorated and raring to go. 1st fit, self gen paper order. Not in diary, no blinds, order lost at Nottingham 2nd fit, 1 vert SAM order, fully invoiced. Got headrail no louvres - well at least Washington is consistent. 1st lead, half an address, invalid postcode, valid phone number but not a local code. No answer, passed back to DM, lead removed from diary so guess customer 100s of miles from me. 2nd lead, no one home. Self gen lead, customer says I come highly recommended from a friend, so got to be a good prospect. Don't want to buy anything at the moment, just wanted some ideas. Think I'll have another week off  |
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Bear
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Posts: 230
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Post by Bear on Jul 18, 2006 0:03:58 GMT 1
First day back from a weeks break. Didn't go any where, just turned phones off, switched off mentally and relaxed. So back, fully relaxed, re-invigorated and raring to go. 1st fit, self gen paper order. Not in diary, no blinds, order lost at Nottingham 2nd fit, 1 vert SAM order, fully invoiced. Got headrail no louvres - well at least Washington is consistent. 1st lead, half an address, invalid postcode, valid phone number but not a local code. No answer, passed back to DM, lead removed from diary so guess customer 100s of miles from me. 2nd lead, no one home. Self gen lead, customer says I come highly recommended from a friend, so got to be a good prospect. Don't want to buy anything at the moment, just wanted some ideas. Think I'll have another week off Dont want to be negative--but that was a sh**e day----3 leads 2 not in and 1 x 3/149 not worth picking up but I did anyway as I enjoy a bit of self-abuse on a Monday Bear |
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Post by greenpesto on Jul 18, 2006 1:12:03 GMT 1
On top of all this cr4p have you noticed that the 3 hour time slots are not being followed by CLG?
By that I mean that almost every lead has something like - 'Please ring before calling' ... or ... 'call after 5.15 but ring first' ...
The problem is that you change your route for the day to accommodate these people only to be asked when you ring to go at another completely different time!!!
Often their phone is on answer phone, but if you leave your personal number for them to call then you'll get a customer ringing you later when you are in another call & they can become abusive because you can't get back to them that day.
We either have a 3 hour time slot that the customer is available for ... or we don't have time slots at all!!!!
Customers are promised so much on the phone by CLG that the customers think we'll just change everything just to suit them.
I'm getting sick of morons trying to run MY business & c0cking it up big time for me!
If this was BT or British Gas they'd have to stay in all day with no guarantee that anyone will turn up!!
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Post by Blind Scout on Jul 18, 2006 9:35:46 GMT 1
On top of all this cr4p have you noticed that the 3 hour time slots are not being followed by CLG? By that I mean that almost every lead has something like - 'Please ring before calling' ... or ... 'call after 5.15 but ring first' ... I do have some like this, but not too many. I prefer the note to say things like avoid x - y school run, etc. and I don't mind phoning ahead if the note also indicates an empty house, saves customer hanging around. But, some are awful, ie call between 6 - 7. Also noticed, I have had 3 conservatory (sides) appointments, allocating 4 slots. Maybe someone is listening that 6 slots is not necessary. |
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Post by brazil on Jul 18, 2006 22:51:51 GMT 1
On top of all this cr4p have you noticed that the 3 hour time slots are not being followed by CLG? By that I mean that almost every lead has something like - 'Please ring before calling' ... or ... 'call after 5.15 but ring first' ... The problem is that you change your route for the day to accommodate these people only to be asked when you ring to go at another completely different time!!! Often their phone is on answer phone, but if you leave your personal number for them to call then you'll get a customer ringing you later when you are in another call & they can become abusive because you can't get back to them that day. We either have a 3 hour time slot that the customer is available for ... or we don't have time slots at all!!!! Customers are promised so much on the phone by CLG that the customers think we'll just change everything just to suit them. I'm getting sick of morons trying to run MY business & c0cking it up big time for me! If this was BT or British Gas they'd have to stay in all day with no guarantee that anyone will turn up!! I couldn't agree with you more old friend |
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YOYO
New Member
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Post by YOYO on Jul 20, 2006 20:17:32 GMT 1
where has everyone gone  on their jolly holidays or is nobody speaking these days!!!! |
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Post by saxman on Jul 21, 2006 1:34:59 GMT 1
Ok so perhaps everyone is happy with the offers. So why dont they push the boat right out. Why not offer 8/99 in any b table fabric and any colour, with the chance to sell up to c table for a surchage of £5 extra per blind.  i am sure they are allready looking at that idea..............  |
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Post by RED on Jul 21, 2006 2:03:56 GMT 1
Ok so perhaps everyone is happy with the offers. So why dont they push the boat right out. Why not offer 8/99 in any b table fabric and any colour, with the chance to sell up to c table for a surchage of £5 extra per blind. Why not just let customers name their own price. I am sure they would be fair. Oh! and throw in a free magnum of champagne or a pint of meths, whichever they prefer. The thing is, if these offers are around now when its the prime time for selling then come January, what are we going to price them at then? Red |
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Post by keenasmustard on Jul 21, 2006 7:47:31 GMT 1
did you all have a crap day i didn't i had yesterday off and today ,tomorrow and sunday.I've been ordered that its a hiilarys free zone not one mention of the dreaded H word.got back from our day out only to notice 12 missed calls on sam(he didn't have a day off)he'd work 24/7 if I let him the little sh*te.also 7 on my answer phone,have i called them back have i f*ck!!!
I'm only on here because she who must be obeyed had a bad night with it being so hot so she's having a lie-in.
as for the points about h/rails,3/99 etc etc etc i may give my veiws on them mon/tues but it will be the same as last time its crap and getting worse by the day.
bye bye everybody see you next week ;D
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Post by desmorse on Jul 21, 2006 9:06:37 GMT 1
Ok so perhaps everyone is happy with the offers. So why dont they push the boat right out. Why not offer 8/99 in any b table fabric and any colour, with the chance to sell up to c table for a surchage of £5 extra per blind. But customers would still want a discount, and still not be able to afford them! Got my account statement through yesterday, actually made interesting reading. Over a year ago, and before 3/£99, I had a quote for 10 clouds @ 2/£99 discounted by 30%. I refused to fit at that price, as did 3 other local advisors who were asked to take over job. Eventually I was paid a service call to make up the difference, fitted blinds and customer cheque bounced - well, we never expected that, did we So to my statement - customer appears to be paying off at £30/month - welcome to the world of Hillarys target customer. [glow=red,2,300]Well, well. An hour after posting this, I get a letter telling me another customer is being taken to court by debt recovery. And I'm suppose to be in an affluent area  [/glow] |
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Post by gloryboy on Jul 21, 2006 15:10:11 GMT 1
Ok so perhaps everyone is happy with the offers. So why dont they push the boat right out. Why not offer 8/99 in any b table fabric and any colour, with the chance to sell up to c table for a surchage of £5 extra per blind. But customers would still want a discount, and still not be able to afford them! Got my account statement through yesterday, actually made interesting reading. Over a year ago, and before 3/£99, I had a quote for 10 clouds @ 2/£99 discounted by 30%. I refused to fit at that price, as did 3 other local advisors who were asked to take over job. Eventually I was paid a service call to make up the difference, fitted blinds and customer cheque bounced - well, we never expected that, did we So to my statement - customer appears to be paying off at £30/month - welcome to the world of Hillarys target customer. [glow=red,2,300]Well, well. An hour after posting this, I get a letter telling me another customer is being taken to court by debt recovery. And I'm suppose to be in an affluent area [/glow] in 10 + years i've never had debt recovery take on one of my customers, today had 2 letters telling me that they were pursuing 2 customers for payment, this follows the one from last week. oh and of course i shouldn't fit the blinds until payment is received. pity they were all booked at time of sale and fitted within the required 2 weeks  |
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