Sam, Sam fetch me tha musket

[kwikfitfitter]

Thought this might interest some
www.fujitsu.com/uk/casestudies/fs_hillarys.htmlSam,

[alcli01957]

KFF, can you recheck link, am unable to access?

[kwikfitfitter]

Try this one
www.fujitsu.com/uk/casestudies/fs_hillarys.html

[RED]

kwikfitfitter said:

Try this one
www.fujitsu.com/uk/casestudies/fs_hillarys.html

Just had a look at this link and very impressive.
There is one paragraph though that mystifies me and it is,

By combining a detailed understanding of Hillarys’ business issues and our expertise in designing and delivering mobile services, Fujitsu provided an innovative solution to meet and exceed our customer’s expectations.
--------------------------------------------------------------------------------

Correct me if I am wrong, but as far as I can tell, customers dont even care about our SAMs. All they are botherd about is blinds and how much.

I have had the odd one say something like, thats a neat bit of kit, but have also been told, ahhh, thats why your blinds are so expensive, to pay for all this thechy stuff.
My general experience is not how long it takes from ordering to fitting but "How much".
Do any of you agree with me or do you find a different view from customers.

Red

[dolly]

In my experience most people are impressed with SAM. At the end of the day it wont be a big deciding factor in people buying blinds, but it doesnt hurt either.
People feel more confident with the price (when its not the cheap offers) because i always remark" that it does the pricing and the discounts automatically on your choices MRS SMITH" etc.

[Blind Scout]

stonehills said:

Correct me if I am wrong, but as far as I can tell, customers dont even care about our SAMs. All they are botherd about is blinds and how much.

I have had the odd one say something like, thats a neat bit of kit, but have also been told, ahhh, thats why your blinds are so expensive, to pay for all this thechy stuff.
My general experience is not how long it takes from ordering to fitting but "How much".
Do any of you agree with me or do you find a different view from customers.

Red

Never had any adverse comments, some customers think the technology is wonderful, but hey I know is great sometimes, but it's a pigs round thingss at other times, and I tell them that when I takes bloody ages typing in blind after blind then altering the fabric, then pricing. The latest issue has helped with global quote, but it really needs to be able to global/selective fabric change.

To quote;

"Sales advisors ... filled out the details on paper forms and data was then manually entered into the back-office ordering system. Keen to boost efficiency across the organisation ..."

Hillarys have boosted their efficiency, at our expense. We now do the inputting of data, saving Hillary's the cost of employing staff to do so.

"Efficiency gains and improved accuracy of ordering is expected to bring a further £1.1 million in revenues each year. "

But what share of this have agents received for taking on the extra work.

"Hillarys also estimates that the solution increases on-time delivery of orders by 28 per cent...."

Going by the present delivery of orders, has anyone had an improvement on delivery to meet fit dates.

"To maintain its market-leading position, Hillarys knew the importance of promising customers a firm delivery date for their blinds. “As business grows and we evolve, we aim to promise delivery two weeks after an order is placed. But the inefficiencies of our existing system left us with little time to get the product to the customer” "

Most of my competitors have blinds fitted 48 hours after order, without electronic ordering.

“Manual order capturing and processing led to inaccurate information and amounted to more chasing of orders and payment queries than we were happy with,” says Lewis. “We process 10,000 orders a week. We had order queries on around 20 per cent of those orders."

Agree that this should give improvements and I like the fact it keeps us within spec and prevents ordering out-of-stock items.

"If an order changes, the information is automatically uploaded from the device to the back office."

Thats news to me, we need to spend hours on the phone trying to get it changed within 24 hours. When did we get the facility to change it on SAM for automatic uploading. Criky, we don't get updated on orders that change at Hillarys end, ie when quotes take a conversion, even although generated by us, SAM will show no data, if trying to see the order from the fitting screens.

“As the volume of blinds processed using the solution increases, we see savings in a number of key areas, from order processing, to finance, to diary management and distribution”

But no mention of savings to the agents.