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Post by JoY on May 9, 2006 20:28:54 GMT 1
Does anyone have a copy of what Hillarys charge to repair a blind out of guarantee? If you have can you fax it to me please..... 01789 841104  |
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Post by phugly on May 9, 2006 20:44:23 GMT 1
Think I have a repair price list somewhere. will send as soon as I find it Number is 01789 841104 Ta....  wouldnt fax cos missus wont get off phone, Ive sent by e-mail instead . Probably clearer too |
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Post by dd1495 on May 9, 2006 20:53:26 GMT 1
I have one I will fax now for you
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Post by JoY on May 9, 2006 20:58:36 GMT 1
Blimey..... that was quick!!!  Received thank you. Joy |
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Post by phugly on May 9, 2006 20:59:29 GMT 1
How "up to date" is your list dd. Mine's 04
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Post by agentcruise114313 on May 13, 2006 15:03:57 GMT 1
Just tried to claim a sevice call,
Wooden Venetian had a dor at time of fitting last June.
Ladder broke on same blind this April.
Service Centre told me to send blind in for repair under warranty.
Repair carried out OK and blind re-fitted.
Called Service centre to claim payment.
She tod me that l was not entitled to it as it was not a multiple dor. After talking to her she said she would see if she could get authorisation.
She phoned back to let me know that she did get authorisation and has managed to get me payment.
So if you have a blind that has had a dor and then later requires work under warranty, make sure it goes back as a 2nd dor and NOT under a repair number.
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alcli01957
Junior Member
ACCY STANLEY Div 2 Hello boys we're back! & Bloody well staying this time!
Posts: 72
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Post by alcli01957 on May 14, 2006 11:24:24 GMT 1
Had three service calls for another agent in area last week. Queried by text with FSM why three in such a short time to get a phone call back & being accused of stirring it & why had I done one call without talking to advisor. As call came from Cust service & I asked them if FSM was aware & confirmed so how am I expected to use my phsycic powers to know if true or not. customers did not want original back out & found first was an old customer of mine in first place-what happened to our getting our own customers for repeats, she wanted to know why I had not come out originally as she would have preffered. Result - got earful despite enduring the dodgy workmanship of this agent for several years, to point that they were visited by FSM & RSM to be told buck up, obviously ignored. Have texted one call back & told cust ser to refer other to FSM as result. Crazy policy that we have to endure crap agents downgrading the effort i have put over past 14 years into area, cover their poor work & get paid less for doing it & also have extra expense of ringing round to establish what we already know. What a complete & utter load of nappy filling!
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