*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Feb 8, 2006 20:22:04 GMT 1
Can anyone explain this ........
My e-mailed diary for today showed 5 sales appointments , but SAM ( the little bug*er) only showed 2.
Non were 'zapped' or cancelled ?
However , fustration set in early on when a booked 9-12 was not home . Telephoned customers mobile who said they were told it is an Evening call ( Sorry - no chance am fully booked )
Next call , sat outside 20 min's waiting for customer to return - Not so bad , sold 3 X herringbone Vanilla at £285.
Quoted , a school next - 9 blinds £1605 , But not ordering till after 31st March . Doh!
Just returned from a customer , wanted quote for conservatory Roman's ! Great , But only the footings were build!
Crap day ! Not earned enough ! Diary capput - CLG are Not asking the right questions ! The list goes on .
Oh - voicemail on mobile at 4pm , can i return to area , look at out of Warranty WOOD ! ( sh@t - hate that word now ! ) louvres not tilting . Hillarys just naturally assume i will go to it ! Get a life !
Last ten minutes of the day - mark up with return numbers 10 blinds to go back - I pity the drivers these days , more to unload back at colwick than what they originally left with!
All i need now - tomorrows local paper , with a 'advisor job advert - earn £1500 monthly part time ' - If its there i will croak !
Bye 4 Now.
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kevin
New Member
Posts: 19
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Post by kevin on Feb 9, 2006 12:44:08 GMT 1
Can anyone explain this ........ My e-mailed diary for today showed 5 sales appointments , but SAM ( the little bug*er) only showed 2. Non were 'zapped' or cancelled ? However , fustration set in early on when a booked 9-12 was not home . Telephoned customers mobile who said they were told it is an Evening call ( Sorry - no chance am fully booked ) Next call , sat outside 20 min's waiting for customer to return - Not so bad , sold 3 X herringbone Vanilla at £285. Quoted , a school next - 9 blinds £1605 , But not ordering till after 31st March . Doh! Just returned from a customer , wanted quote for conservatory Roman's ! Great , But only the footings were build! Crap day ! Not earned enough ! Diary capput - CLG are Not asking the right questions ! The list goes on . Oh - voicemail on mobile at 4pm , can i return to area , look at out of Warranty WOOD ! ( sh@t - hate that word now ! ) louvres not tilting . Hillarys just naturally assume i will go to it ! Get a life ! Last ten minutes of the day - mark up with return numbers 10 blinds to go back - I pity the drivers these days , more to unload back at colwick than what they originally left with! All i need now - tomorrows local paper , with a 'advisor job advert - earn £1500 monthly part time ' - If its there i will croak ! Bye 4 Now. Do you "Exit" SAM during or at the end of the day ? if so roughly what time ? or do you switch off the GPRS for any reason? - Suggest that you do a "request latest information" at night after call centre has closed at 9.00 ideally. You should then have all appointments. Regards Kevin ICT SAM Development |
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Post by greenpesto on Feb 9, 2006 16:36:53 GMT 1
Sticking my nose in here Kevin ... sorry ... but considering that this will incur additional cost for requesting information is rather an unsatisfactory remedy.
Maybe the other reasons might be the cause but I don't sign into SAM for the whole day and I still manage to have all appointments up to date.
P.S. Can we have SAM's drop down menu for blind location to have further options or an over-ride to input a better description e.g. W.C. ( which may be separate to the Bathroom. ) or Cloakroom etc?
Also can we have more of our blind location printed on the blinds packaging rather than the abbreviated ( very brief ) notes that we now get?
This is still a frustration I have compared to the 'Paper' orders that spell everything out very clearly. It is something that makes the transition to 'SAM only' orders hard for me to take.
Finally, can we make the software such that we can measure ALL the windows whilst the customer is sitting down choosing their blinds? Currently, we have to get them to choose before we can move on to the next blind, otherwise we have to write it all down first on a pad which defeats the purpose of SAM in the first place.
OOOP's!!!! Perhaps I should have posted this in the SAM suggestions box.
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Post by hereticus on Feb 9, 2006 18:42:41 GMT 1
Greenpesto....some good points made there, which I am sure Kevin will give some thought to, but I cannot agree with you about the cost of keeping your SAM appointments up to date. I use the 'request latest information' option 4/5 times every day at a cost of about a penny each time. The biggest monthly bill I have had so far from Vodafone was less than £ 12.00 - I used to spend half of that in postage stamps alone and a lot more on the phone to Central Leads - so there really is no reason not to keep your diary up to date, especially once each evening after 7.00 (which I believe is the cut off time for next day appointments).
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Post by BlindWizard on Feb 9, 2006 19:22:52 GMT 1
hereticus agree with you about cost. greenpesto your point:- ......Finally, can we make the software such that we can measure ALL the windows whilst the customer is sitting down choosing their blinds? Currently, we have to get them to choose before we can move on to the next blind, otherwise we have to write it all down first on a pad which defeats the purpose of SAM in the first place..... is the most important change we need as far as I'm concerned. When I've discuss this with Hillarys they say the sales structure that most advisors follow is that we stand in front of each window with customer; measure and go though fabric controls etc then go to next window. If that's the case then SAM is fine. I don't (you'd be there hours) I generally - 1. Discuss requirements with customer, looking at windows and confirm best type of blinds 2. Sit them down with fabrics 3. Go and measure windows 4. Come back confirm which fabric (they are usually still choosing) and discuss prices 5. Go back to each window with customer to confirm details. (order detail screen great for this but would like an expand all button) This is where greenpesto is dead right with his request All advisors I've spoken to follow rough my procedure. What do you do ?? |
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*Star*man*
Full Member
Advisor with some experience - UK
Posts: 171
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Post by *Star*man* on Feb 9, 2006 19:30:56 GMT 1
In reply to Kevin,
Do you "Exit" SAM during or at the end of the day ? if so roughly what time ? or do you switch off the GPRS for any reason? - Suggest that you do a "request latest information" at night after call centre has closed at 9.00 ideally. You should then have all appointments.
Some times i leave SAM Diary on screen , whilst it 'sleeps' , this makes for a quicker start up when next required.
Are you saying that to ensure the diary up dates SAM regular, you have to 'exit' SAM . ?
I need to be more clear about this issue.
Regards,
aries9456
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Post by golfsthegame on Feb 9, 2006 20:21:12 GMT 1
Blidwizard I agree with you it is far quicker to measure windows while customer is choosing fabrics and follow more or less procedure you have outlined.
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Post by desmorse on Feb 9, 2006 20:52:29 GMT 1
The biggest monthly bill I have had so far from Vodafone was less than £ 12.00 Mike, do you take a high percentage of credit card payments? My data charge is typically around £6/month, which if you add £6.95 line rental and add VAT is over £15. I never "request latest information" but I take nearly all orders, deposits and balances on SAM. |
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Post by hereticus on Feb 9, 2006 21:20:22 GMT 1
Gvm....yes, I do take most payments by credit card, both on deposits and final payment, and my last bill was £ 2.84 data usage plus £ 6.95 plus VAT = £ 11.50.
However, I never use SAM as a phone, and my leads have been very poor over the last few months so I would expect usage to pick up when I find out what is going wrong with lead generation / allocation.
I would be perfectly happy if all my SAM usage only cost me less than £ 15.00 / month, which is about what it should bge if you're being kept busy.
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Post by desmorse on Feb 9, 2006 21:27:42 GMT 1
Thanks Mike,
I was beginning to think I was being ripped off by Vodafone, who aren't my favorite company. I am reasonably busy - my 3 week diary is currently showing 63 fits, which excludes some that quotes have left off and the ones booked in for March, which explains the difference in data costs
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Feb 9, 2006 21:34:57 GMT 1
When Selling blinds i usually follow this sequence...
Introduction , followed by tour around the windows , taking the measurements and discussing with customer thier requirements and preferences.
Sit down with them , allowing time to consider the options , and choice of fabric/colour etc.
Produce SAM, to now give the figures . Agree with customer on all points raised . Re-check measurements and close the order.
Finally issue receipt.
There is no way i would use SAM whilst initially measuring the windows - Its too slow!
This may appear 'old fashioned' by todays 'hillarys way' but it suits me , and never had a customer dissatisfied with this procedure.
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filo
Junior Member
Posts: 51
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Post by filo on Feb 9, 2006 21:54:51 GMT 1
Hi
What do think of this, when a service call is booked
in to your diary. On Sam we have the option in the drop down list
to show it as service call, which opens a window to allow us to order what ever
is required or give a report if we can repair onsite, but then when this appointment is
finalised on Sam a payment is automatically created for the call, to be paid
on the next commission run .which of course is repeated if a second visit is needed.
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blindmansam
Full Member
P/T advisor (over 5 years)
Posts: 225
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Post by blindmansam on Feb 9, 2006 22:04:34 GMT 1
Another little discovery on SAM.
Check this out ...... If you want to see what customers A. N. OTHER agent has covered in your area , then look into 'self generated appts/orders' apply the postcode or area you wish to view , and scroll down to the very last few entries.
Review these , from the last entry back up , and you will see the last few customers you have dealt with , but amongst them will be the occassional name and address which does not ring a bell.
Bingo , you have seen the customer , that the OTHER agent has just recently serviced !
Go on , take a look ! It works!
Thanks hillary's for another SAM benefit!
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Post by RED on Feb 9, 2006 22:50:39 GMT 1
I have found the best way to use SAM is to input all the details such as width, drop, control side and rail co lour but use any fabric you want at this point. You can change it in the price menu as you like.
The same for rollers, I put Shape 1 and no braid but when customer has finally chose you do have to go back in and edit these, unlike verticals.
Venetians are the same. First find out what type and size, just put any colour as again you can change it in the price menu.
It does mean you have to be carefull if the customer requires a few prices but then if they start of with " I am not sure what I want" then just take a quick rough measurements and go through the prices with them.
I do find multi pricing very difficult, if not impossible with Sam, just one of its drawbacks but I get round it.
Red
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Post by RED on Feb 9, 2006 22:52:54 GMT 1
Another little discovery on SAM. Check this out ...... If you want to see what customers A. N. OTHER agent has covered in your area , then look into 'self generated appts/orders' apply the postcode or area you wish to view , and scroll down to the very last few entries. Review these , from the last entry back up , and you will see the last few customers you have dealt with , but amongst them will be the occassional name and address which does not ring a bell. Bingo , you have seen the customer , that the OTHER agent has just recently serviced ! Go on , take a look ! It works! Thanks hillary's for another SAM benefit! I did know about this little feature, but wont use it as it winds me up too much, so I prefer to stay in the dark. Red |
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