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Post by kakalanka on May 16, 2006 0:43:23 GMT 1
CLG
Hi all,
I've got an appointment for fabric replacement on an awning later today. Does anyone know how this works? I've had the usual awnings training, but no mention of fabric replacement.
Any help much appreciated.
Kakalanka
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Post by BlindWizard on May 16, 2006 1:02:35 GMT 1
I've not heard of us offering this service but haven't being doing them for long. If the fabric needs replacing I'd tell em the mechanics must be too so don't waste their money just replacing fabric as a complete awning is soooooo cheap.
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Post by kwikfitfitter on May 16, 2006 6:52:33 GMT 1
Dont go, any awning that needs recovering will be so old its not worth it, unless you think you can sell a new one as they are sooooooooooo cheap.
Seriously, at my awning training we were told that we do not offer this service, I was also told when i asked the question that central leads are not on any sort of bonus, can anyone confirm this? cos if they are not why do we get all these crap leads
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Post by hereticus on May 16, 2006 7:33:46 GMT 1
Unless the awning was supplied by Hillarys then I agree that you should reject this lead because they will not be interested in doing the job.
I have, however, had one customer last year whose Hillarys Express Awning had a big tear in the fabric (they had poked it with a broom handle to spill out water after a rainfall) and needed recovering. Hillarys initial reaction was no way but, after a little persuasion (within guarantee, etc) the awning was collected, re-covered, returned and re-fitted at a total cost of £ 250.00, so it can be done.
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Post by dibsdobs on May 16, 2006 9:02:19 GMT 1
Alot of things can be done in all aspects of blind making etc including re-covering an awning. It is usually Hillary's blind (  ) stubbornness that leads to us wasting our time on such calls. Its not that they can not do it , its that they will not do it! Their total inflexibility on such issues is beyond me  My advise, Find a supplier or shop that can do it and make yourself some money. If its something Hillary's don't do, or refuse to do, how can they complain! I'm not sure we could extend this to Hillary's failure to make good quality woodens that are worth the money the customer pays!! |
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Post by Augustus on May 16, 2006 12:10:32 GMT 1
Interesting to note the price for sorting out that problem.
I do agree with the leads being sub standard.
Had one case where the customer asked 4 times for the starting price, when I got there and told her she wasn't interested. 30 mile around trip + 6 slots wasted.
My fsm couldn't win the arguement there. They advertise the pricing in some papers/leaflets but sometimes don't tell the customer when they call up so they can tick off another lead !
The promotion last month wasn't advertised well either. I sold 3 last month - purely down to me telling each and every person I went to ! ---- it appears a little pushy but it worked !
P.
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Post by RED on May 16, 2006 12:42:12 GMT 1
Interesting to note the price for sorting out that problem. I do agree with the leads being sub standard. Had one case where the customer asked 4 times for the starting price, when I got there and told her she wasn't interested. 30 mile around trip + 6 slots wasted. My fsm couldn't win the arguement there. They advertise the pricing in some papers/leaflets but sometimes don't tell the customer when they call up so they can tick off another lead ! The promotion last month wasn't advertised well either. I sold 3 last month - purely down to me telling each and every person I went to ! ---- it appears a little pushy but it worked ! P. I think CLG need to sort themselves out. Quantity is ruling the roost at the moment, giving all advisor's the run around and a lower sale to quote average. Quality leads would be a lot better from an advisor's point of view. What is the point of putting someone in to a diary who wants a curved venetian blind and then turning away someone who has used us before because the diary is booked as happened to me last week. Customer I have always dealt with rang for an appointment and was told evening only because my diary said so. Customer went elsewhere. All they had to do was ring me and I would have found a space. No common sense at all. Sorry to upset any one in CLG but if you were on the receiving end of what we put up with every day you would understand and I am sure I am not alone on this. I would say on average 50% of the calls I go on now are complete bummers in one way or another. Red |
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Post by kakalanka on May 16, 2006 13:36:59 GMT 1
Thanks to all who responded re: replacing awning fabric.
We do not offer this as a service, it turns out. When I rang the appointment to explain (and hopefully make a new awning sale), he told me that he had asked specifically at the Ideal Home Exhibition whether we replaced fabrics even though it was not one of ours, to be told that we do!
CLG booked him in on this basis, so another 6 slots wasted.
The awnings dept were'nt too chuffed either when I rang them on the freefone no. to get clarification, as this reflected badly on the stats for the individual who took the call.
Another Hillarys lose, lose then.
Kakalanka
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Post by blinder on May 16, 2006 17:18:00 GMT 1
In response to Reds experience that 50% of all leads are a waste of time, effort fuel and money, perhaps the biggest loss is to ones motivation.
I am sure (not!) that the sales managers are aware of this, but I am sure everyone has experienced the loss of motivation when you pull up outside another poverty customer for perhaps the sixth time that day.
Impossible to be on top form, I don't care what anyone says. In the end you just say to yourself when a 'proper' customer turns up that you will discount like mad just to get an order.
Only the customer wins in that case. We all lose money, and the advisor just resents the cleft stick he has been put in just to make a half decent sale.
Hillarys really do need to get there marketing strategy tidied up. How on earth can you upsell from 4 for £129 when even the cheapest from our standard range comes to about £300 generally.
We must drive customers expectations of price back up. By selling blinds super cheap we are just competing on price alone, not quality, which is decreasing by the day,
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Post by cherokee on Jun 22, 2006 19:16:48 GMT 1
Hi Guys, quick question on awnings, is the cassette only available in white or do we offer other colours eg brown as do Thomas Sanderson.
Thanks,Cherokee.
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Post by desmorse on Jun 22, 2006 19:46:07 GMT 1
We currently offer only white, may change in the future
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dolly
Full Member
Posts: 243
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Post by dolly on Sept 5, 2006 21:23:00 GMT 1
CLG
Welcome NARCI . Your not alone 90% of the awnings appts turnout to be a wasted trip.
I had a big CO-OP dept store requesting sheets of canvas and another lady who told CLG she wanted something to put over her garden swing. Pure magic.
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narci
New Member
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Post by narci on Sept 5, 2006 21:44:44 GMT 1
Red. Nobody edits my posts!!!
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Post by RED on Sept 5, 2006 21:46:57 GMT 1
Narci
Just flagging all CLG problems so they can be seen and highlighted easly.
Red
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Post by scotton on Sept 13, 2006 8:12:44 GMT 1
hate to stick a spanner in the works but 10 awnings leads so far and 7 awning sales I have to say that the customer knowing the price up front was a bonus so no wasted cals the failures were where we could not fit. No complaints here
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) stubbornness that leads to us wasting our time on such calls.
