It could happen to anyone !

[hereticus]

Fitting a Conservatory Roof today, tightening one of the loose filo screws, when I suddenly heard a popping noise, the radio went silent, and realised that the screw had hit the concealed wiring serving the roof fan and blown the main circuit breaker. Whoops !

Scenario 1 - customer gets stroppy, advisor downs tools, Hillarys pay for an electrician to resolve the problem, advisor has to return to complete the job (or perhaps even different advisor gets sent in), compensation paid for inconvenience (spoiled freezer contents,etc), customer services give big discount, commission gets clawed back, and nobody happy with the outcome.

Scenario 2 (what actually happened) - customer realises that it was a one in a million chance and could have happened to anybody, gets neighbour round (retired electrician), I dismantle the cowling boss from conservatory and remove the PVC roof bar covering, elctrician fixes the cable, I rebuild conservatory and complete the fit. Electricity off for less than two hours so no real consequences, I knock £ 50.00 off the final invoice and take a bottle of wine round to the neighbour as a thank you, and customer is as happy as Larry both with the blinds and with the fast and equitable solution to the problem. Cost me perhaps a tenner plus an extra hour of my time - perfectly acceptable and reasonable under the circumstances.

Now that's customer service - resolve problems as quickly as possible with as little fuss as possible, not make a big issue of it and leave somebody in a call centre to give away hundreds of pounds.

[phugly]

You werent distracted by my phone call were you ;D

[*Star*man*]

I have hurt my back , and struggle with the Blue Kit Bag.

Is there a kind sole out there that still has the old style Maroon one they can give/sell to me ?

Please pm me if you can help! ................................... Thanks .

[thelloydgang]

Nope fraid not on the payroll but do get £5 now for every quote that's sent in to head office!!! And that includes quotes from all the advisors who use this site!!!!

Have never used a kit bag...........far too heavy for me to carry! I Just enquire what the customer is looking for and nip back to car to get correct samples! Bit of a pain if it's raining tho!! See..........not such a goody two shoes hey!!! I take from the company what works for me and sending in quotes certainly does!! Give it a try and I'll soon become rich!!

K ;D

[Blind Scout]

aries9456 said:

I have hurt my back , and struggle with the Blue Kit Bag.

Is there a kind sole out there that still has the old style Maroon one they can give/sell to me ?

Please pm me if you can help! ................................... Thanks .

Never had a blue one, and I even find the maroon one too big for my back these days. I think I chucked it before Christmas, but then it was very tatty. I now use a Pilot case I had from my BT days, takes the Vet/Rob/ Ven books, 3 rail colours (offcuts), roll of masking tape, steel tape, and SAM printer + odds and ends. I carry the paperwork in a zip up 4 ring binder (last one was £5 from one of these cheapo warehouses, it was a Collins one though) but I carry that for sales or fits. If I need the other blinds, they are in the car. If I come across the bag, will email, but don't hold your breath.