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Post by desmorse on Nov 17, 2006 21:35:03 GMT 1
Any one else been having problems with romans lately?
I've got 3 jobs totaling around £3.5k going down the drain.
Job 1 6 blinds, £1200. Fitted all 6 3 times. One large blind none of the vertical or horizontal seams straight on any of the 3 supplied. Other 5 in bay, ordered "same room option", I couldn't match any 5 from 15. Set 1 totally different shade to sets 2 & 3. Set 3 all shorter than sets 1 & 2
Customer given full refund before balance paid.
Job 2 9 blinds in conservatory. £2,000 incl. 3 wood ven. All ordered same room option, none match, all different lengths, none hang straight, all creased. Husband paid balance, wife came home and described them as dishcloths, absolute disgrace. Now asking for refund.
Job 3 2 small blinds £200. In recess either side of door. Really nice lady, done work for her and several members of family for years. Can't believe how bad these are compared to others. Sides of blinds so uneven it touches frame in parts and has 10mm gaps elsewhere. Now asking for refund.
The common features are:
same room option seams don't line up
same room option lengths vary
blind width varies by up to 15mm
seams not straight
centre panel joins not straight
creased
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Post by agentcruise114313 on Nov 18, 2006 17:24:28 GMT 1
l have just done 4 Romans, 3 of which are in a bay and all 3 had "same room option".
Narrower left and large centre blind match up nicely.
Narrower right blind and the seams are 25mm adrift.
Spoke to Service centre this morning and they did not want to do a DOR until l had spoken to materials department (Romans) on Monday!
Options are .....
Dor the one blind and hope it matches the other two.
Dor all 3 blinds with same room option.
Send one of the blinds back to get them to match it to the replacement blind. ( and hope they do not misplace or damage the blind l send back)
So now l have to wait to see if they can decide what to do.
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Post by russell on Nov 18, 2006 17:30:00 GMT 1
l have just done 4 Romans, 3 of which are in a bay and all 3 had "same room option". Narrower left and large centre blind match up nicely. Narrower right blind and the seams are 25mm adrift. Spoke to Service centre this morning and they did not want to do a DOR until l had spoken to materials department (Romans) on Monday! Options are ..... Dor the one blind and hope it matches the other two. Dor all 3 blinds with same room option. Send one of the blinds back to get them to match it to the replacement blind. ( and hope they do not misplace or damage the blind l send back) So now l have to wait to see if they can decide what to do. What a joke unfortunately whatever you do will cost you in the long run I would dor them all and start again at least you should get 3 to match |
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Post by thelloydgang on Nov 18, 2006 18:47:11 GMT 1
I hope not!! I've just sold 9 romans in a conservatory for £2000. Have put same room option and also keyed "all in same window" on manufacturing special instructions box on SAM.
Due to install on 4th December so will keep you informed!
Any more news on this 4 for £99. The last posting made it sound like it was only going to be in areas currently advertising 3 for £99.
Karen ;D
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Post by russell on Nov 18, 2006 19:38:46 GMT 1
I hope not!! I've just sold 9 romans in a conservatory for £2000. Have put same room option and also keyed "all in same window" on manufacturing special instructions box on SAM. Due to install on 4th December so will keep you informed! Any more news on this 4 for £99. The last posting made it sound like it was only going to be in areas currently advertising 3 for £99. Karen ;D Its only in certain areas if it comes my way it will go the same way as last xmas 3for99 in the bin have only ever sold two and will NEVER sell another |
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Post by royt on Nov 18, 2006 20:41:57 GMT 1
trying to get a spare battery for sam...i have the vodafone V1620 what compatable battery can i buy or does anyone know the cheapest place to buy them from
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Post by dibsdobs on Nov 18, 2006 21:51:57 GMT 1
Romans have always suffered from being too creased! They said... "anyone involved with fitting soft furnishings should have a portable steam iron". What about anyone involved in the manufacturing of soft furnishings going to spec savers! The horizontal stitching now often looks like its done after a few pints at lunch, in other words slightly pi**ed! Well I say, what happened to us expecting to receive a blind made with due care and attention, which is fit for purpose and "exceeds" customer expectations, made by people who take pride in their work  Alot of blinds are good, but more and more are not meeting the standards expected by us or the customer. The " at home" mag paints a certain picture, the high price tag raises expectations of quality. The sad reality of things is........well we all know the answer to that one.  |
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Post by desmorse on Nov 19, 2006 0:22:34 GMT 1
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Post by royt on Nov 19, 2006 0:39:18 GMT 1
blue van man.....your not for one minute suggesting underhand tactics for personal gain are you?if so then have you a spare copy of tomtom 6 for sam
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Post by kakalanka on Nov 19, 2006 13:07:14 GMT 1
I hope not!! I've just sold 9 romans in a conservatory for £2000. Have put same room option and also keyed "all in same window" on manufacturing special instructions box on SAM. Due to install on 4th December so will keep you informed! Any more news on this 4 for £99. The last posting made it sound like it was only going to be in areas currently advertising 3 for £99. Karen ;D Hi Karen I've got three to replace. They turned into "rags" within a month. kakalanka |
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Post by desmorse on Nov 20, 2006 18:29:56 GMT 1
Any one else been having problems with romans lately? I've got 3 jobs totaling around £3.5k going down the drain. The common features are: same room option seams don't line up same room option lengths vary blind width varies by up to 15mm seams not straight centre panel joins not straight creased Having asked this question, I fitted 4 today and they're spot on, seams straight, edges straight, same length, no creasing. So we can make them properly sometimes - why not always? |
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