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Post by hereticus on Apr 2, 2006 15:53:20 GMT 1
I'm sure most of you have already worked this out for yourselvesbut, in case it is of help to a few of you struggling with unpaid commissions......
Always check that the final payment which you enter through SAM ties up exactly with the invoice, or the total of the split invoices, rather than with the balance shown outstanding on the order summary. There is often a small difference, usally just one penny but sometimes a few pence, and if the SAM payment does not match exactly with the invoice balance then the account will not be cleared down and commission won't get paid unless or until you get Dawn to sort it out.
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Post by Blind Scout on Apr 2, 2006 17:40:30 GMT 1
Is this then why for some reason Invoices are showing variences from the agreed price offered to the customer. Twice tihs week invoice totals didn't match, 1 over by 1p, the other by 14p. I can't put a cc/dc payment through on SAM at the wrong amount it will be taken. If I put the correct amount in the invoice won't clear and then I don't get paid. I have always taken the correct amount and changed the invoice to show the correction with a note. Is this no longer good enough.
Yesterday I fitted a Roman that was scheduled to fit before Christmas, but went out of stock after the order was taken on SAM. Customer asked for a 25% discount due to the wait, I managed to get away with offering him 10% (£50), working on the principle that Hillarys would probably have given the 25% and I would be even worse off. Because as sure as God made little green apples, Hillarys will deduct it from my commission, even though it was their fault. Again I altered the invoice to show the reason, but took a cc payment on SAM. Could this be another non paid commission?
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Post by hereticus on Apr 2, 2006 18:18:52 GMT 1
Blind Scout - yes, always put payment through SAM at the amount outstanding according to the invoice, not according to the order balance. The reason for the most usual discrepancy of one penny is that the order processing routine calculates the ex-VAT price and then shows the VAT addition but usually rounds down rather than rounding up. So, for example, if the customer owes £ 300 and you take £ 300 by SAM but the invoice(s) shows £ 299.99 then the balances don't match, the account doesn't get cleared down, and commission doesn't get released. This isn't a scam by Hillarys to avoid paying commission - it is simply an inevitable consequence of using automated systems that recognise an imbalance exists but can't apply rational judgement to the fact that the amount is insignificant.
One situation in which you would get a bigger discrepancy is when ordering replacement louvres only, bacause the system rounds down the price per louvre so, for example, 22 louvres at total £ 95.00 = £ 80.85 ex-VAT = £ 3.675 per louvre but the system would read as £ 3.67 each x 22 = £ 80.74 + VAT = £ 94.87, not £ 95.00. So, to get commission paid promptly, always refer to the invoice(s), not the order, when taking payment.
The second part of your question, relating to discount granted after the invoice has been printed, I would suggest that you don't take payment by SAM at all - simply amend the invoice with comments as you have always done and send in with the cheque or with the card number for manual processing so that accounts can make the necessary adjustments when taking the payment.
Anybody who has a backlog of outstanding commissions, I suggest that you check back over your paperwork for order/invoice discrepancies as above, bacause in many cases this will be the reason. If you then email Dawn Morris with details she will clear down the payments and release the commissions manually and, in my experience, pdq.
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