New problem with commissions

[hereticus]

I've just noticed that :

- my monthly statement for the period 8/11/05 to 12/12/05 includes the payment from commissions run 7/12/05

- and my monthly statement for the period 13/12/05 to 9/1/06 also includes the payment from commissions run 7/12/05

so the amount of one commissions run has been duplicated. It hasn't been paid twice (I can only dream) but my worry is that the annual statement of earnings for income tax purposes will be overstated by including one weeks payment twice.

I imagine that there is a system fault and that the same error will have been repeated across all agents, so you might all like to check this out for yourselves.

I have already emailed Dawn Morris in commissions to ask her to check this out, on behalf of us all and not just me, so no need to fill a lot of forum time on this - just wanted to let you know that it should get sorted.

[locksewdd]

I have just recieved my commission statement for this week and it is spot on and everything that is due is being paid. sometimes were all quick to groan so i would like to say WELL DONE to commission this week for paying me what i'm due.

[phugly]

I would like to add that since the introduction of commission statements via e-mail I have not had any problems. Mis-measure fines that were erroneously added to my statement before Xmas have been sorted this week following a polite e-mail to Dawn.

[hereticus]

Following up on my post last night about commissions being duplicated across two monthly statements, Dawn has replied to advise that they are aware of the problem and looking into it. Also that it won't affect the annual earnings summary as this is produced in a different way.

Just keeping you all informed.

[dodgybracket]

New problem with commissions...
READ ON....

Suppose you order venetians and rollers on the same SAM order.

Naturally you will get 2 separate deliveries on usually 2 separate weeks!!

Then you arrange the fit, and lets assume they go in perfectly.

Client offers to pay on plastic ( via SAM). OK so far!!

Now the SNAG.....

You will have 2 invoices , one for rollers, and one for venetians...

Input the total balance for the 2 invoices and process in usual way. ( You cannot do 2 payments for a client who gets 2 invoices because SAM only gives you ONE go at the card payment screen!!---The Hillary Way!)

Now suppose you are in an area of dodgy Vodafone signal, and the SAM cannot connect, but times itself out and puts up a "helpful" window saying "Unable to complete connection--details will be processed by Head Office"---Bet we have all seen that.

So far so good? Now comes the " Hillary Special".

Accounts gets your invoice showing SAM made card payment but NO AUTH CODE.....You are going to assume they are going to process manually, aren't you?

Wrong...They are going to process ONE invoice manually
and STANGELY the second one never gets done, and ends up on your debtors list......
Two Agents in my area this week advised me separately of this happening, and being harrassed by Hillarys for a bad debt was the first they heard of it.

( Some agents still trust Hillarys to pay out diligently on all Paid up balances sent in --silly people!!)

Now neary 3 months later the clients get written to, and one has replied " Sorry, I have a receipt saying paid on SAM"-Please go away!!!

Hillarys are chasing £300+ here....


Keepan eye out folks....theres always a new "Hillarys Way "to short-change agents.

Dodgybracket

[RED]

dodgybracket said:

New problem with commissions...
READ ON....

Suppose you order venetians and rollers on the same SAM order.

Naturally you will get 2 separate deliveries on usually 2 separate weeks!!

Then you arrange the fit, and lets assume they go in perfectly.

Client offers to pay on plastic ( via SAM). OK so far!!

Now the SNAG.....

You will have 2 invoices , one for rollers, and one for venetians...

Input the total balance for the 2 invoices and process in usual way. ( You cannot do 2 payments for a client who gets 2 invoices because SAM only gives you ONE go at the card payment screen!!---The Hillary Way!)

Now suppose you are in an area of dodgy Vodafone signal, and the SAM cannot connect, but times itself out and puts up a "helpful" window saying "Unable to complete connection--details will be processed by Head Office"---Bet we have all seen that.

So far so good? Now comes the " Hillary Special".

Accounts gets your invoice showing SAM made card payment but NO AUTH CODE.....You are going to assume they are going to process manually, aren't you?

Wrong...They are going to process ONE invoice manually
and STANGELY the second one never gets done, and ends up on your debtors list......
Two Agents in my area this week advised me separately of this happening, and being harrassed by Hillarys for a bad debt was the first they heard of it.

( Some agents still trust Hillarys to pay out diligently on all Paid up balances sent in --silly people!!)

Now neary 3 months later the clients get written to, and one has replied " Sorry, I have a receipt saying paid on SAM"-Please go away!!!

Hillarys are chasing £300+ here....


Keepan eye out folks....theres always a new "Hillarys Way "to short-change agents.

Dodgybracket

Hi
This is a problem I highlighted a few months back. You take payment and the message comes up, Will be dealt with by H/O. Sometimes they do, sometimes they don't.
If the customer paid by credit card then it is up to you further down the line to prove it. They could say they paid by cash and leave you high and dry with there bill to pay as one agent I know has found out.
Therefore it is vitally important that you keep the original deposit slip with how they paid and keep the final balance sheet as well.
Sam maybe the way things are going but it still leaves a lot to be desired.
In fact, just this morning I have had another list of about 20 customers they can not find payments for, so another 3 or 4 hours work for me wading through invoices, cheque stubs and final balance sheets so I can do there job for them.
I may just ignore it this time as it takes to much time up.
Red