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Post by inkjet on Nov 28, 2005 0:59:26 GMT 1
Re Mobile Numbers,
Call me old Fashioned but when I am driving I do not want the distraction of phone calls,
When I am with the customer I do not want my phone to ring,
That is why Hillary's do not have my mobile number,
When I am out in the Field I do not need telephone calls causing me stress
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Post by Augustus on Nov 28, 2005 1:39:42 GMT 1
just pop it on vibrate, this way you can check who's calling and if it's 'private' or 'unknown' then you can pick up the voice message at your leisure.
Might be good to do so if you have a cancelled app later in the day.
P.
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BEZBOZNY
Junior Member
Stressed....treat yourself, let it out!!
Posts: 85
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Post by BEZBOZNY on Nov 28, 2005 6:15:42 GMT 1
Hereticus,
Point taken on the moans and I do understand. I will only post a comment in reply to something offensive once to each person, just so they know I am here.
On to the Diary screen, yes I did forget to include the fittings, in my department we never see your fitting diary because we deal with appointments only. But, that said, this info would need to be on the screen too, as would your home address. This current suggestion is being considered as an improvement, so expect thing to gradually improve from this end. Fingers crossed!!
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Post by inkjet on Nov 28, 2005 9:27:23 GMT 1
Matters,
I do get told of at home for not taking my mobile away.
But I do have concerns about people taking calls while driving even with hands free.
You never know what the call is going to be about and requires more concentration than listening to radio etc.
Also I would have to switch the radio of another distractiom
AS calls from HQ always come through Private number I would not know its them.
But your right the only time I would want to be contacted on my mobile is for a canceled appointment, but when one department knows your mobile the flood gates open.
My other objection was it cost me 10p aprox to listen to a Voicemail message on mobile.
Most situations cannot be dealt with until you get home. Phoning HQ from a mobile is costly.
Sorry to sound tight but if you saw my true net profit figure from the Hillarys agency you would understand why.
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Post by woody2shoes on Nov 28, 2005 9:43:05 GMT 1
How many times have you had endless piped music on your mobile messaging system whilst H.O. talk to your customer. All communication should be done by E Mail when we have all the relevant information to hand and can answer immediately
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Post by desmorse on Nov 28, 2005 9:53:00 GMT 1
Marketing have been sending text messages on stock availability. Why can't other depts. do the same? We could read them when we've pulled over, and unlike voice mail, it doesn't cost us money
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BEZBOZNY
Junior Member
Stressed....treat yourself, let it out!!
Posts: 85
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Post by BEZBOZNY on Nov 28, 2005 12:43:04 GMT 1
No other department currently has the option to send text messages and calling you is their only option.
It would be fantastic if we could, would save everyones time and money........I will try and enquire about it!!
Thanks.
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BEZBOZNY
Junior Member
Stressed....treat yourself, let it out!!
Posts: 85
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Post by BEZBOZNY on Nov 28, 2005 12:59:21 GMT 1
woody3shoes,
Not all Advisors are on SAM or have email addressess and at present we do not have anything on the system that tells us if an Advisor is a SAM user or not. How about soft rock instead of pan pipes as the hold music?
If the situation changes I am sure this form of communication will be adopted.
Thanks.
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Post by Blind Scout on Nov 29, 2005 12:03:39 GMT 1
Bezbony, another thing omitted from you wiish list is for the customer details to be on screen when they call, pulled from the telephone number. However, if you do implement this, ask the customer details as now to verify.
On verifying details, I have had many calls where the p/code pulls up customer details, but if the customer name has changed because of house sale or marriage etc, these have not been changed on the database. The agent then goes to appointment, door opens, "Good morning (pmeve) Mrs Smith, Hillaries Blinds", to be replied with, "I'm sorry she moved/died/evicted no longer lives here etc, I'm Mrs Black, it was me that called". A great start to the appointment, can't get the customers name right, and at least try to get the spelling correct.
On timed calls, I would prefer to know "will be out 3-3.30 on school run. I then know if I can arrive outwith these times I will, or at least wait.
How about another note, "available anytime". This may be useful to save agents yoyoing up and down the same road between villages. We may be able to locally re-schedule.
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Post by JoY on Nov 29, 2005 12:58:03 GMT 1
Blind Scout...... good idea! A note to say the customer is going to be at home all day/all morning up until 2pm/all afternoon after 11pm etc. would be very helpful....  It would certainly help me. |
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Post by farmer on Nov 29, 2005 21:54:32 GMT 1
nice one blind scout, i have been hammering away at this subject for years. but guess what, I AM THE ONLY ONE TO COMPLAIN
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Post by blinder on Dec 13, 2005 14:12:44 GMT 1
I can't understand why all diary apps are not shown as they are made. The number of times I have done a fitting at the edge of my territory only to call in the same road the following day.
The timing of apps is nobodys fault, but if I had know I was at a particular road then I could have probably done the fit and the app. on the same run.
Mind you, our time cost Hillarys nothing petrols only a fiver a gallon............
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