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Post by ACADEMY on Jun 22, 2006 17:20:59 GMT 1
Right this is getting stupid now there are NO materials left for the 4 for £129 offer that any human would buy even for there garden shed.
I cover an area of about 35miles from home so that is 70 miles round trip for nothing. If Curry's advertise computers for £300 then thats what people want. they wont buy a £1000 one.
Hillary's either put more materials in the offer or STOP the offer,cause you are damaging the company name as we are letting them down with this.
The service center tell that the offer is still on just to get appointments but I/WE are not converting them..
These people will not come back to us and they will tell there friends and family..
I know lets send them some chocolates instead. great deal
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Post by Blind Scout on Jun 23, 2006 0:02:23 GMT 1
Right this is getting stupid now there are NO materials left for the 4 for £129 offer that any human would buy even for there garden shed. I know lets send them some chocolates instead. great deal Agreed. Today, I was supposed to fit a 4 4 129, in Herringbone vanilla. Guess what, no blinds. So spent ages trying to get the service support (why are they called that, they don't give service or support), to find out where they are. Note on customers account, fabric oos and saying SS couldn't contact customer as 'phone number wrong, and that they sent me as agent an e-mail. Strange. I called the customer right away on the same number, and got a reply, and I haven't found the e-mail yet. But if they couldn't call the customer, what was wrong in sending a suitable letter. Anyway, as fabric not going to be in stock until mid July at earliest, had to go and offer cutomer a suitable replacement fabric. So I hope there will not be a DOR, as that will be 4 trips to customer for 14ukp. How I wish they (SS) were all like Beckie. |
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Post by ACADEMY on Jun 23, 2006 8:28:20 GMT 1
well sais Blind Scout if you want anything done BECKIE is the lass to do it , she always looks into things and always phones you back.
I wish there were more like her.
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Post by lukan61 on Jun 23, 2006 8:28:42 GMT 1
I thought the idea of having crap coloured fabrics in the 4 for £129 deal WAS to get us in the door & sell up. I cant beleive any Advisor in their right minds would want a bigger & more appealing range of fabrics in the 4 for £129 bargain bucket range! The idea is to work smart not hard
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Post by ACADEMY on Jun 23, 2006 8:38:33 GMT 1
ye but sorry all people should have the chance to buy the offer. Not all people can trade up to the big book. and I would rather sell them something than walk away with nothing. Remember we all have cars to run and if i call sell a few a week then it pays my petrol. I'm not for this offer in any way shape or form but the customers have rights to quality colors . If you can get them all to trade up then YOU must be the number 1 agent with SALARY'S. I can sell sand to the Arabs but i could not sell them these colors. lol I come in the top 10 Agents in SCOTLAND under the conversion tables. so I have no problems there  ? |
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Post by pyramid on Jun 23, 2006 9:15:58 GMT 1
You're right Blindscout. They are neither service nor support.
The reason is that they are now CUSTOMER service AND ADVISOR support combined. Probably a cost saving measure. Trouble is one of the first things to suffer is training.
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Post by lukan61 on Jun 23, 2006 9:28:38 GMT 1
While Hillarys are doing this offer my conversion rate is crap. but my average orde value is high. No one can sell up to every lead, especially the prospective customers these silly offers attract.
Customers do have the right to quality colours, however quality costs more. I agree about the need to cover petrol costs but these silly offers Hillarys are doing the money I earn from them thats all Id be able to cover. Personally I could do without these silly deals. If anybody wants to buy 4 verticals for £129 let them go to Argos. Then we could concentrate on the better quality customer
All these silly offers seem to do is create a price war & drive our commisions down. One of the route problems is that the FSMs seem to flood areas with new advisors, then need a method to create the leads hence the silly offers. Ive heard a full time advisor has recently left in this area & Hillarys have set 3 new advisors on to cover yet we are struggling for leads!
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Post by desmorse on Jun 23, 2006 11:55:47 GMT 1
Combine these offers with the new mailer, offering 20% discount and a box of chocolates, and you'll be selling 4/£103.20, earning a whopping £15.15 for 2 calls. Personally I'd rather walk away if I can't sell up, the time I would have wasted on the fit is better spent on another lead. Like Lucan61, my conversion rate is low, but my AOV is highest it's been for months, and surprisingly, so's my lead effect. One thing these offers really do, is lower advisors morale and expectations, so if we're not careful we go in expecting low order values. I know it's hard, but try not to. A good example is my 1 and only lead yesterday - 82 year old widower, just moved to small bungalow with very old conservatory, approx. 3.5*2mt. Wood frame, Georgian wired glass roof with 2 broken panes, and a DIY roller blind 1 side. Notes said sides, maybe roof. Hands up all those who would have offered 25mm roof? Not me, unless out of spec or customer reacts to 20mm price. I got the roof at £760 for 3 off 20mm plus £240 for 3 roller blinds - total £1,000 for 6 blinds to fit in to wood. If I'd started with 25mm roof, I'd never have moved him up to 20mm and got a lower order value. So yes, it's harder out there than it used to be, but you can sell up MOST of the time, if you try. I'm no better at selling than many of you. I couldn't sell sand to Arabs or fridges to Eskimos, and I don't necessarily have a more affluent area. If greeted with "I want a quote for your 4 cheapest blinds, and have others quoting next week..." I'm out of the house in 10 minutes, the "others" are welcome to the customer. When greeted more positively, I always start high and come down only if really necessary. And if customer loves a C fabric, but can only afford an A, I'll make the C price more attractive. It's the same amount of work for me, and I'd rather have the commission on £300 than £200 |
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Post by BlindWizard on Jun 23, 2006 13:05:57 GMT 1
Lukan61 and gvm couldn't agree with you more. When I started 1.5 yrs ago I thought I failed if came out with clouds. If you listened to Hillarys now you would think you have done well to up sell to clouds from a stupid offer.
I feel Hillarys don't have faith in their offering. We should not be selling cheap we should be selling Quality, Experience and Service - a trusted brand at a reasonable price- Value is a combination of all these things.
Come on Hillarys can you provide Quality, Experience, Service - a trusted brand. We Advisors can, can you ??
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Post by russell on Jun 23, 2006 15:46:49 GMT 1
just too add too the previous two comments i throw away any cheap samples eg orange with black flowers type i tell customers we have sold out i wont sell them my conversion is high as is my average order value i hate the devaluation of brand i am now returning to previous customers and pricing many items cheaper than last time i sold them we need more price band c offers i like the conservatory walls offer aim high not at the scum we need better roller offers as lots of people would put rollers in their conservatory but go for the cheaper vertical option we have to many ghetto blind offers but two few high band offers whats happening to this company  |
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Post by dmm on Jun 23, 2006 16:56:01 GMT 1
just too add too the previous two comments i throw away any cheap samples eg orange with black flowers type i tell customers we have sold out i wont sell them my conversion is high as is my average order value i hate the devaluation of brand i am now returning to previous customers and pricing many items cheaper than last time i sold them we need more price band c offers i like the conservatory walls offer aim high not at the scum we need better roller offers as lots of people would put rollers in their conservatory but go for the cheaper vertical option we have to many ghetto blind offers but two few high band offers whats happening to this company I do the opposite - I keep the atrocious samples and ditch the reasonable ones. Nobody buys them, they either buy up or I'm in and out quick as a flash. Anyone who complains I just say, well it's a stock clearance, nobody bought them at full price, but some people will buy anything if cheap enough - puts 'em right off! |
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Post by greenpesto on Jun 23, 2006 17:08:00 GMT 1
I do the same as 'dmm'!!!! It's the best way forward for me. I've been told by my FSM that my conversion is poor but my aov is very good. What 'it' wants though is for me to lower my order values & increase my conversions. WHY??? ..... Why would I be a busy fool? 'It' also asked me how I was going to improve my business! When I made suggestions 'it' disagreed with everything I said. I then asked 'it' what I should do .... & 'it' couldn't answer!!!! Mind you!!! ... I've forgotten more about selling than 'it' knows in total!!!! |
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Post by hereticus on Jun 23, 2006 17:46:38 GMT 1
Academy has posted the comment ''I can sell sand to the Arabs''.
Are you sure ? Have you done it ? How about fridges to eskimos ?
Because, strangley enough, about fifteen years ago I actually did sell and ship 60 tonnes of sand to a customer in Jeddah, Saudi Arabia, and it was covered as a silly season story in the national press and radio news at the time.
Can anybody beat that ? Mind you, I'm glad I don't have 4 for 129 promotion in my area because selling up from that might be more difficult.
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Post by blue movie man on Jun 23, 2006 19:02:44 GMT 1
;D i just show the orange have sold none and i turnover 48kish a month i wont sell these how are we doing on commision clawbacks my solicitor says i can claim it all back with interest and if they kick up have thenm for constructive dismissal ;Dthe only reason i dont is that im a high turnover agent and where else would i earn 65k plus a year but if they push me too far i will go for it  my fsm just says i dont know bless her |
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Post by mendipmagpie on Jun 23, 2006 22:22:27 GMT 1
Hi Blindscout
Strange that I also had a call yesterday asking if I could drop in on the customer due to an oos as they had the wrong number on the system but I got her straight away.
MM
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