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Post by JoY on Sept 4, 2006 14:48:53 GMT 1
Now the last thing I would want to do is suggest that one area is better than another, but clearly Leicestershire is the best  P. Another deluded person.  Just for your information, the sales figures for August week 3 were Oxfordshire £73,608  Berkshire £79,868  Hampshire £261,876 ;D Did Leicestershire make it in to 4 figures or 5?  Mmmmmm......... and where are these figures coming from? Not Hillarys I hope! As we all know how accurate THEY are!! ;D |
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Post by hereticus on Sept 4, 2006 19:45:42 GMT 1
........... so that Oxfordshire can start kicking Hampshire's backside ............. ;D We weren't THE most successful AOE for nothing  Des....eating your words so soon ! Newsletter from FSM today states 'best county for August - Oxfordshire !' Stick that in your pipe and smoke it ! Nothing personal, just banter, but we've done you this month and, if rivalry is the new game, we'll be looking to do it regularly. |
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Post by russell on Sept 4, 2006 20:09:59 GMT 1
DREAM ON ;D We weren't THE most successful AOE for nothing Des....eating your words so soon ! Newsletter from FSM today states 'best county for August - Oxfordshire !' Stick that in your pipe and smoke it ! Nothing personal, just banter, but we've done you this month and, if rivalry is the new game, we'll be looking to do it regularly. Ahh but mike turnover is king and the result wasnt based on turnover the fsm had to change the criteria otherwise hampshire would win every month ! I think hes sweetening you up before he unleashes 7 newbies on your area |
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Post by desmorse on Sept 4, 2006 20:53:51 GMT 1
Mike, Oxfordshire winning is on a similar basis to a comprehensive school sports day 100mt dash. Just because the other 5 people finished ahead of you, doesn't mean you're a loser, you're a winner because you stuck at it and finished. Ray is justing making allowances for the underdog Everyone of our stats is higher than yours - sales, conversion and even discounts (oops)  But at least we can agree that Berkshire may as well pack up and go home ;D ;D |
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Post by 1234global on Sept 4, 2006 21:34:26 GMT 1
i notice tonight a lot banter about postcodes well maybe you should be more concerned with the latest instructions given to the quotes dept.,they havebeen instructed to give 20% off each quote, i,m glad from the start i decided to have nothing to do with these stupid offers ,if you have a 3 for 99 quote converted by ho. you are making 2 visits for less than 12-00 pounds i would like to see any of the board of directors get out of bed for this kind of return
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Post by russell on Sept 4, 2006 22:22:23 GMT 1
i notice tonight a lot banter about postcodes well maybe you should be more concerned with the latest instructions given to the quotes dept.,they havebeen instructed to give 20% off each quote, i,m glad from the start i decided to have nothing to do with these stupid offers ,if you have a 3 for 99 quote converted by ho. you are making 2 visits for less than 12-00 pounds i would like to see any of the board of directors get out of bed for this kind of return 2 points they wont discount a £99 qoute by 20% and if they did it would be your own stupid fault for A not converting it and B for being stupid enough to send it in via sam so that appart im glad 20% is being offered because my average order value is about £550 i am very happy to have 20% deducted to gain the order |
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Post by desmorse on Sept 4, 2006 23:20:22 GMT 1
I've just quoted 9 rect roof blinds in a wooden conservatory for £2,175.
As ever, I was first in and customer is understandably getting more quotes
Frankly, I'd discount by more than 20% if I had to.
In such a situation, what would others do?
If I'm quoting £00's of pounds, I'll make customer an offer to save them money and "the hassle of having to wait in for another salesman", and often the close the order there and then.
When we're talking £000's, most people are going to get more than 1 quote. Suddenly dropping from £2000 to £1500 seems to me to show desperation and tacitly acknowledging that others are going to be considerably cheaper than me. All I can do is emphasise the service they'll get, that I'll be personally fitting it, and leaving a Hillarys Price Promise card
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Post by desmorse on Sept 4, 2006 23:26:40 GMT 1
i notice tonight a lot banter about postcodes well maybe you should be more concerned with the latest instructions given to the quotes dept.,they havebeen instructed to give 20% off each quote, i,m glad from the start i decided to have nothing to do with these stupid offers ,if you have a 3 for 99 quote converted by ho. you are making 2 visits for less than 12-00 pounds i would like to see any of the board of directors get out of bed for this kind of return I had a whole house with 2@£99 discounted by around 20% about a year ago. I refused to fit but offered them on full commission to any takers. All my local colleagues were asked to do the job and declined. Eventually I was offered "service call" payments to make up the difference as it was agreed it should never have been offered. Fitted the blinds, customer paid by cheque, cheque bounced, customer is now paying £30/month. Noticed on last statement she's been joined by 2 others. Also heard debt recovery dept has never been so busy and has been expanded to cope. |
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Post by 1234global on Sept 5, 2006 8:00:49 GMT 1
you must be one of the fortunate ones who live in an area with high prices and no competion to worry about, you would not be making such comments if you had to deal with cut-throat competion as we do,and as for being a moderator you should curb your language you never know when we might meet face to face
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Post by russell on Sept 5, 2006 8:34:16 GMT 1
you must be one of the fortunate ones who live in an area with high prices and no competion to worry about, you would not be making such comments if you had to deal with cut-throat competion as we do,and as for being a moderator you should curb your language you never know when we might meet face to face Have plenty of competition .and what language  as for face to face my friend I'm out in the open because I'm not scared !!!!!!!!!!!!!!!!!!!! |
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dolly
Full Member
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Post by dolly on Sept 5, 2006 10:03:06 GMT 1
Well i certainly wouldnt send in a quote for £99. If the customer cant say yes there and then for such an amount. I wouldnt want their business. I have a customer now in Debt recovery owing £155. She agreed to pay £30 a week for 5 weeks. 7 weeks later not a penny paid. |
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Post by RED on Sept 5, 2006 10:23:20 GMT 1
Well i certainly wouldnt send in a quote for £99. If the customer cant say yes there and then for such an amount. I wouldnt want their business. I have a customer now in Debt recovery owing £155. She agreed to pay £30 a week for 5 weeks. 7 weeks later not a penny paid. This is exactly the type of customer the sales we run are attracting. They know the score. They are professionals at manipulating. As you say, if they can not afford the 3 for 99 at point of sale then what is the point of sending that quote in just to be discounted further. Russell, I realize you probably meant no harm with what you said but I must admit, I too found it very hurtful. I work hard as much as I possibly can, but when your diary is just full of 3 for 99 customers it is a hard uphill slog and very demoralizing to come home with either no sales or just a few hundred quids worth. I was in the same position as you are a few years back. Good orders, good customers a high quote to sale conversion running at around 85%. Things changed beyond my control and now I am not. Never forget, it could happen to you at any time. The one thing I have learned about working for Hillary's is they do what is best for them and never, ever the adviser. I was referred to by an fsm as a casualty of war once. I will never ever forget that passing comment when my livelihood was at steak. Red |
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Post by phugly on Sept 5, 2006 12:15:56 GMT 1
With reference to the 3 - 99. If the customer doesn't say yes, then dont send in quote. If they do say yes, take full payment and tell customer that this is a condition of the offer.
On a lighter note, a few weeks ago I attended a lead to a chinese gentleman who asked straight out about the 3-99 offer and asked me to give him a quote as he was getting other companies in. I said "yes, theres 3 blinds for £99", picked up my bag and left
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Post by russell on Sept 5, 2006 17:27:17 GMT 1
Well i certainly wouldnt send in a quote for £99. If the customer cant say yes there and then for such an amount. I wouldnt want their business. I have a customer now in Debt recovery owing £155. She agreed to pay £30 a week for 5 weeks. 7 weeks later not a penny paid. This is exactly the type of customer the sales we run are attracting. They know the score. They are professionals at manipulating. As you say, if they can not afford the 3 for 99 at point of sale then what is the point of sending that quote in just to be discounted further. Russell, I realize you probably meant no harm with what you said but I must admit, I too found it very hurtful. I work hard as much as I possibly can, but when your diary is just full of 3 for 99 customers it is a hard uphill slog and very demoralizing to come home with either no sales or just a few hundred quids worth. I was in the same position as you are a few years back. Good orders, good customers a high quote to sale conversion running at around 85%. Things changed beyond my control and now I am not. Never forget, it could happen to you at any time. The one thing I have learned about working for Hillary's is they do what is best for them and never, ever the adviser. I was referred to by an fsm as a casualty of war once. I will never ever forget that passing comment when my livelihood was at steak. Red I cant see how my comment was taken out of context but...what i meant was if you dont convert a 3 for 99 there and then why would you send it into quotes to be discounted further ? |
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Post by farmer on Sept 5, 2006 21:47:09 GMT 1
Well i certainly wouldnt send in a quote for £99. If the customer cant say yes there and then for such an amount. I wouldnt want their business. I have a customer now in Debt recovery owing £155. She agreed to pay £30 a week for 5 weeks. 7 weeks later not a penny paid. thought 3 for 99 was 1 per household ? |
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as for face to face my friend I'm out in the open because I'm not scared !!!!!!!!!!!!!!!!!!!!