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Post by glen on Feb 7, 2006 18:07:40 GMT 1
OOPS  LAMBLEY, as long as a get a decent pint some where that will do me. Glen |
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Post by inkjet on Feb 8, 2006 22:31:09 GMT 1
I did do a post some time ago asking about dates of courses, but without searching Forum I have no idea if anyone replyed.
What i want to know is id there a list of Courses.
Can you apply yourself or is it Area Manager Selection.
As I never get offered any Courses.
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Post by kwikfitfitter on Feb 10, 2006 8:44:25 GMT 1
Another snippet to come out of recent meeting was that about 35% is the present conversion rate on conservatory leads, how is this worked out we asked, bearing in mind that conservatory leads are not tagged at the point of distribution but only when an order is placed by giving it a CN prefix, after the speaker went twice round the houses we came to the conclusion that they made it up!!!
Lies, d**n Lies and Statistics
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Post by madman on Feb 10, 2006 9:27:11 GMT 1
Heres another snippet for all conservatory specilaists , every time a conservatory lead is taken by hillarys they will allocate 1 1/2 hours out of your diary whether they want the whole conservatory or 1 blind. whats that going to do to diary lead time. only one solution more new agents taking away core business and previous customers.
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Post by desmorse on Feb 10, 2006 10:34:16 GMT 1
Heres another snippet for all conservatory specilaists , every time a conservatory lead is taken by hillarys they will allocate 1 1/2 hours out of your diary whether they want the whole conservatory or 1 blind. whats that going to do to diary lead time. only one solution more new agents taking away core business and previous customers. At our mtg. we requested that anyone requesting roof be allocated 1,1/2 hours, anyone saying conservatory sides still be passed to specialists, but only allocated 1 hour. FSM totally agreed and said he would pass this back to H/O. Any 1,1/2 hour lead is going to restrict us to 2 leads per 3 hour session, which will not only increase lead booking time, but reduce my earnings potential when you find it's just a little lean-to and customer only wants 2/£99. If it's a roof, I think 1,1/2 hours is reasonable, but not convinced we need that long to sell and survey an awning. I think the new, one range only, and simple price tables are great, and will take away a lot of the time wasted by customers arguing over whether to spend the extra money on another 1/2 metre projection or not. |
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Post by greenpesto on Feb 10, 2006 10:52:16 GMT 1
This is all a step closer to Double Glazing or Shower sales!!!! ... you need Order 'Closers' for that ... not 'Sales/Fitters'.
They must then realise that this will go 'hand in hand' with a high number of next day cancellations!!!
This type of selling requires all parties being present, a loaded price to allow 'drop closing' on price & a very pushy salesperson.
It really is time for Hillarys to employ people who actually know HOW to sell to make proper decisions about things like this!!!!
Company's I've worked for in the past always recruit from their sales force because they have the knowledge.
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Post by madman on Feb 11, 2006 0:09:00 GMT 1
I agree 1 hour maximum if sides only We put this to our fsm but fsm didnt agree looks like it is already decide but it will be reviewed. Frankly Ihave never in all my years in hillarys seen management review anything untilsits too late. I can tell you this if they allocate 1 1/2 hours for awnings they will be down 1 awning specialist imeediately!
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Post by madman on Feb 11, 2006 0:15:54 GMT 1
Makes you wonder after the forums which agents they took advice from or did they yet again dream this one up on their own. Is this what management call commun9icating with the team. The agents that went to the northern forum told me they had listened and would take our concerns on board. Seems they did but threw them over the side once the agents left.
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Post by keenasmustard on Feb 11, 2006 8:46:54 GMT 1
the problem is that fsm's have not realised that they are still one of the major problems in the hillarys set up.they still think that what they say is right and that we all listen when we know thats not bloody true.
After reading the dossier (which i must say is very well done everyone should have a copy) if the top boys at h/o take it in then and only then will fsm's start to change because they seem to think that they are gods and mine thinks we on this forum are just a load of moaners.so how can we have respect for them I know there is some very good ones but these are very few I have had something like 9 in 11 yrs so in my mind I must be doing things right but still he wants it his way roll on no 10.
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Post by royt on Feb 11, 2006 9:12:36 GMT 1
any1 rekon that evening apts are better than daytime apts, I have up'd my availability for more evening apts and think they are no better than daytime slots, maybe i'm on a bad run but about half of my customers are retired so time of apt is not a prob.
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Post by greenpesto on Feb 11, 2006 9:58:49 GMT 1
evening apts
« Reply #24 on Today at 8:12am »
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royt said:
any1 rekon that evening apts are better than daytime apts, I have up'd my availability for more evening apts and think they are no better than daytime slots, maybe i'm on a bad run but about half of my customers are retired so time of apt is not a prob.
........................................................................................
royt!!!
You only have to look at comments posted throughout this site to realise that Evening & Weekend leads are poorer than daytime leads. This is an argument I've been having with Management for years.
As I have posted before .... Hillarys should be pushing customers into daytime slots first long before they concede into offering other times.
It appears that since pushing for 'Prime time' slots Hillarys have suffered poorer conversions, lower order values & have needed to price drop & under value our products & the Hillarys name.
How many of us now call into houses where the customer is on low income, living in an undesirable area & you come out of the house having had your years intake of 'passive smoking'?
This is once again an example of decision makers not knowing what 'Selling' is all about or WHO/WHAT is a Hillarys customer.
Lower/Middle & upper management are clueless with nothing changing until they move on.
LONG LIVE THAT DAY!!!!!!!
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Post by JoY on Feb 11, 2006 10:49:27 GMT 1
I no longer do ANY evening or week-end sales appointments.I haven't for about 6 months, apart from SG's that suit me. My diary is still full though..... My FSM said he would have to advertise for a new advisor, which he has, but the new advisor is welcome to have these slots. Joy PS They seem to be advertising for new agents all over the place anyway.... so no difference.  |
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Post by JoY on Feb 11, 2006 10:57:44 GMT 1
Are the Roof specialists getting all the leads passed to them for sides as well?
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Post by farmer on Feb 11, 2006 11:24:55 GMT 1
yes..............
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Post by farmer on Feb 11, 2006 11:27:48 GMT 1
Are the Roof specialists getting all the leads passed to them for sides as well? yes so i have been told |
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LAMBLEY, as long as a get a decent pint some where that will do me.
